The ideal candidate will execute service operations within a specified geographical territory and manage employees in their area of responsibility in alignment with corporate and superior guidelines. They will set individual objectives aligned with the global strategy and targets, monitor team performance, assess skill levels, and lead development planning and training to close capability gaps.
Responsibilities
Team Management:
* Assign tasks, review the work, evaluate their performance against pre-determined and aligned goals and provide feedback.
* Develops team by providing performance feedback, coaching and motivation; responsible for supporting the completion of team training; assesses employees' strengths and development needs and establishes personal development plans; holds constructive career development discussions
* Manages a team of 10 direct reports
Customer interaction:
* Responsibility to ensure customer satisfaction through the continual focus on NPS and the achievement of all global leading and lagging indicators.
* Visits customers within territory to support customer satisfaction and resolution of issues.
* Shares experience and technical knowledge to coach and develop subordinates.
Internal Collaboration and learning:
* Leads and promotes the Bystronic culture and values. Creates a positive and inclusive working environment for all team members.
* Executes on After Sales service activities with team and support functions to ensure consistent achievement of targets aligned to strategic goals of Global organisation.
Qualifications
* Associate's degree or higher in a relevant field (e.g., Engineering, Business Administration, or related discipline)
* Proven leadership experience with at least 3 years in a people management role, preferably in a technical or service-oriented environment
* Strong business acumen with the ability to balance customer satisfaction and operational efficiency
* Demonstrated ability to manage tasks, prioritize effectively, and lead cross-functional projects to completion
* Proficiency in English; additional language skills are a plus