Description: Are you already experienced in interacting with Customers? Do you like to help a variety of people while contributing to a project in industrial technology in an international company? Are you interested in living in a vibrant city which different cultures, excellent food and beautiful beaches? Then don´t hesitate to check out our client´s new job opportunity.
Your responsibilities and impact working as a Customer Satisfaction expert will be:
* Support of new/existing customers
* Close cooperation with the sales, application engineers as well as the engineering department
* Quotation processing: checking and recording queries, coordinating customer-specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaboration
* Order processing: checking and recording of sales documents with the help of the shared service team, coordination of customer-specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices and, if necessary, drawings, management of open orders
* Complaint management CRM
* Support of sales promotion activities (promotion, campaign, end of quarter)
* Digital document management and filing according to standardized, predefined criteria
* Responsibility for customer satisfaction in general (SLI)
Requirements: Skills, qualifications and interests you need to succeed in this role:
* Very good ability to express yourself in German
* At least 3 years of professional experience in B2B customer service
* Completed commercial or technical education
* Enjoy dealing with people and have a feeling for their needs
* Structured work style as well as ambition and optimism
* Strong cooperation and communication skills, negotiation skills
* High degree of resilience and sense of responsibility
* Enjoy continuous training (SAP, IT, product knowledge)
* Experience with SAP is a plus
* Good MS Office skills and ideally experience with CRM systems
* Knowledge of SAP, CRM, PLM and lead generation in the B2B area would be an advantage
Offer: What’s in it for you?
* 30K - 31K yearly gross base salary
* Lunch Ticket COBEE
* ADESLAS – Additional health insurance
* Office located in Sant Cugat del Valles (25 Minutes by train from Plaza Catalunya)
* Hybrid work model
Start date: 1st of December or 1st of Februari