PuAbout Optibus: /u /ppuaOptibus /a /u is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving driver conditions. With offices globally and a team of 350+ employees, Optibus fosters a collaborative culture centered on innovation, determination, and impact. As the first unicorn in public transportation technology, Optibus is driving the modernization of mass transit to make it the preferred choice for cities and passengers alike. /ppbr/ppuAbout the position: /u /ppWe are looking for a strongCustomer Success Engineer /strongto join our global Customer Success team! Based in strongMadrid /strong, this person will play a key role as the central technical partner for our customers. From onboarding new clients, helping reach their initial desired value promptly, to ensuring they achieve continuous, measurable value from the Optibus platform at every stage of their journey. /ppbr/ppOur CSEs are Optibus subject matter experts who bridge the gap between customer business goals and our technology. They guide our customers towards value realisation, including adoption of the platform, strategic technical enablement, solution design, integrations, running workshops, providing technical coaching, and collaborating cross-functionally across the business to drive long-term customer success. You will work closely with our wider team, including Support, PMO, in addition to Revenue (including Account Managers AMs and Pre-sales Engineers), Product, RD, and other cross-functional departments. /ppbr/ppstrongThis is a role with a strong client-facing component. You’ll be expected to spend at least three days per week working from a local Optibus office or on-site with customers. /strong /ppbr/ppuKey Responsibilities: /u /ppstrongTechnical Enablement /strong /pullistrongemInitial Implementation /em /strong: Own the technical project delivery, managing data migration, initial platform configuration, and foundational user training to ensure a timely and effective go-live. /lilistrongemContinuous Enablement /em /strong: Deliver staged technical enablement and coaching sessions based on the customer's maturity and specific business goals. /li /ulpbr/ppstrongValue Focused /strong /pullistrongemValue Realization /em /strong: Plan and lead value-focused technical workshops, such as optimization scenario analysis, to demonstrate measurable value received and drive deeper platform adoption, as the technical partner supporting CSM/SCSE. /li /ulpbr/ppstrongConfiguration Technical Requirements /strong /pullistrongemSolution Design Integrations /em /strong: Work closely with clients and internal teams (Project Managers, RD, Product, Solutions Architects) to define technical requirements and translate them into platform configurations. /lilistrongemTechnical Expertise /em /strong: Manage technical aspects of integrations with client systems and serve as the subject matter expert on platform capabilities. /li /ulpbr/ppstrongRelationship Management /strong /pullistrongemRelationship Building /em /strong: Act as a trusted technical advisor, building strong, lasting relationships with technical users, stakeholders, and internal decision-makers. /lilistrongemClient Mapping /em /strong: Maintain a deep understanding of the client’s organizational structures and technical landscape to ensure mutual technical goals are accomplished and risks are mitigated. /li /ulpbr/ppstrongCustomer Delivery /strong /pullistrongemProject Task Management /em: /strongWorking alongside the PMO/CSM, ensure all technical activities adhere to the project scope within budget, and are delivered efficiently and on time, from initial implementation through ongoing technical services. /li /ulpbr/ppstrongVoice of the Customer /strong /pullistrongemTechnical ambassador /em /strong: Represent the customer internally, collecting and analyzing feedback to inform the Product and RD roadmap. /lilistrongemEscalation Management /em /strong: Manage internal technical escalations with RD, Product, and Support counterparts to ensure swift resolution of complex issues. /lilistrongemCross-Functional Alignment /em /strong: Collaborate with the wider Customer Success, Sales, and Product teams to align technical delivery with the overall customer success plan. /li /ulpbr/ppuKey Performance Indicators (KPIs): /u /pulliAdherence to Project SOWs and task completion estimates /liliTime to First Value (TTFV) /liliCSAT (Customer Satisfaction) /liliUtilisation /liliTime capture /li /ulpbr/ppbr/ppstrongRequirements: /strong /pulliuPlease submit your CV in English for consideration! /u /liliProven experience and measurable success in client-facing roles within SaaS (ideally vertical), with either B2B and/or B2G experience. /liliProven track record of building strong relationships within a client portfolio with their technical and non-technical teams. /liliExperience managing time-based projects and strong prioritisation skills. /liliOutstanding verbal and written communication skills in uEnglish and Spanish /u(uPortuguese, /u German, or Italian languages are very desirable!). /liliProven experience of adaptability in fast-paced start up/scale up environments. /lilistrong(Very) nice to have /strong: experience in transit, public transportation, CAD/AVL, and/or ITS. /li /ulpbr/ppemuaOptibus /a /u is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. It is our responsibility at Optibus to provide an inclusive and accessible interview experience for all. We will provide reasonable accommodations for all candidates in need of individualised support during the hiring process. /em /ppbr/ppuInterview process: /u /pulliInitial screening with Talent Acquisition team /lilistrongManager Interview /strong with strongGlobal Director of Customer Success Engineering /strong /lilistrongPeer Interview /strongwith strongCustomer Success Engineering /strong /lilistrongPanel Presentation /strongwithstrong Global Director of Customer Success Engineering /strongand strong3x Customer Success Engineers. /strong /liliHR call /liliReferences check /liliOffer /li /ul