Location: Spain - Barcelona | Job-ID: 204073 | Business Unit: Service Desk
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.
We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.
In Spain we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.
We are looking for a First Line Analyst, fluent in Portuguese, French, Spanish & English,to join our team at Computacenter Spain.
The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.
Your future tasks will be:
You will be part of a friendly team for one of our international customers and you’ll be responsible for finding practical solutions to IT problems.
You’ll enjoy an environment where people support and respect each other, while doing the following tasks:
1. Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
2. Resolving IT issues of our partners which can occur during the course of office work
3. Documentation and logging of calls on the ticketing tool
4. Delegation of problems which cannot be resolved to the competent teams
5. Maintaining and improving customer satisfaction level
6. Communication with your direct team members and different departments
What do we offer you?
7. Is a hybrid position (95% work from home)
8. Fully paid training from the beginning
9. Ticket Restaurant (1980€ per year) after 3 months and Private Health Insurance with Sanitas after 6 months
10. Annual salary of 20,535.87€ gross/year
11. Bonus up to 150€ (quarterly)
12. Rotation shift: from 6am to 11pm Monday till Saturday.
13. You will work 9.45h per day, 4 days per week, 39h per week in total
14. Career development and leadership program opportunities
15. Free online language classes (GER, FRE, SPA & ENG)
16. An international environment where people support and respect each other.
17. Available to start as soon as possible!
18. Fast recruitment process!
You are the ideal candidate if:
19. You are fluent in Portuguese, French, Spanish and English.
20. You are interested in learning about IT.
21. You have logical thinking and enjoy helping other people to solving issues.
22. You have outstanding communication skills and customer focused mind-set.
23. You have the ability to do multitasking.
24. You enjoy working in a team.
25. You respect the time schedule and are punctual.