Customer Service Representative – Revelyst
We are looking for a B2C Customer Service Representative with bilingual English and Spanish to elevate the customer experience across our Multibrand group. A true passion for helping others, adaptability, and a solution‑driven mindset are essential to thrive in this role.
This position reports to the B2C Customer Success Manager and follows a hybrid work model: 3 days per week in our Barcelona office and 2 days working from home.
What you’ll do
* Provide exceptional customer support via phone, email, and chat in English or Spanish, ensuring a seamless and high‑quality experience for our rider community.
* Assist customers with inquiries, complaints, and product information regarding our motocross, mountain biking, and cycling gear, apparel, and accessories.
* Develop strong product knowledge to support customer interactions with clarity and confidence.
* Accurately document all customer communications in our CRM system.
* Collaborate with internal teams to resolve more complex or technical customer issues.
* Gather and report customer feedback to help improve our services and products.
What you bring
* Bilingual English (C2/native level) is required.
* Native or bilingual fluency Spanish.
* Excellent communication and interpersonal skills.
* A customer‑oriented mindset with strong problem‑solving skills.
* Ability to multitask and remain calm under pressure.
* Comfortable using Microsoft Office and CRM tools.
Nice to have
* Experience with Salesforce, SAP, or Zendesk is a plus.
* Previous customer service experience is a bonus, but not required.
* Any additional European language is a plus.
Details
* Seniority level: Entry level
* Employment type: Full‑time
* Job function: Customer Service
* Industries: Sporting Goods Manufacturing
Ready to join us?
Apply now or send your CV directly to adelinamanea@foxracing.com – we’re excited to hear from you!
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