Responsibilities:
* Manage the daily delivery operations for Key Accounts (KAs), organizing and monitoring end-to-end (E2E) delivery fulfillment to ensure timely and accurate delivery of goods and achievement of monthly KPIs.
* Coordinate and communicate with all relevant internal teams, 3PL partners, and customers to ensure smooth and efficient delivery operations.
* Monitor and analyze delivery and logistics data, identify root causes of issues, propose corrective actions, and continuously improve operational efficiency.
* Proficiently operate CRFR calls, complete weekly KA communication meetings, optimize weekly delivery plans, and assist KAs in resolving delivery-related problems.
* Review purchase orders, shipping documents, and delivery schedules to ensure accuracy and compliance.
* Ensure that the quality of all logistics and delivery services meets company standards and customer expectations.
* Respond to customer inquiries, maintain effective communication channels, and ensure information is shared accurately and timely between all stakeholders.
* Support and execute continuous improvement projects as required by management.
* Complete other tasks assigned by supervisors.
Requirements:
* Bachelor's degree or above in Supply Chain Management, Logistics, or a related field.
* Minimum 1+ year of experience in 3C product delivery, logistics, or related operations.
* Strong analytical, coordination, and communication skills.
* Excellent verbal and written communication in Spanish and Chinese.
* Proactive, adaptable, and honest; strong problem-solving, execution, and relationship-building abilities.
* Familiar with the fast-paced environment of internet or technology companies; open-minded and a fast learner.
* Proficient in Microsoft Office (Excel, Word, Outlook) and able to prepare structured reports.
* Experience with 3PL management, delivery KPI tracking, and continuous improvement projects is preferred.