Madrid, Spain with availability to travel within the EU.
Education / Experience
Experience: minimu m 5 years in IT Service Delivery or Account Management within Cyber Secrity market.
Language: Fluency in English (spoken and written).
Travel: Willingness to travel regularly within EU.
Sector Knowledge: Experience with public sector or governmental clients is a plus.
Problem-Solving: Innovative and proactive approach to challenges.
Personal Traits: Self-motivated, resilient, goal-oriented, and composed under pressure.
Organizational Skills: Ability to manage multiple tasks and priorities effectively.
Deliverables
Timely and high-quality delivery of consultancy services.
Regular client visit reports and feedback summaries.
Monthly performance reports including KPIs and improvement plans.
Updated service portfolio based on client needs and market trends.
Documentation of process improvements and implementation outcomes.
DutiesService Delivery Management
Ensure efficient, cost-effective delivery of consultancy services.
Take full accountability for service performance and client satisfaction.
Drive future demand through consistent delivery of high-quality results.
Client Relationship Management
Develop and maintain long-term relationships with clients and consultants.
Conduct regular on-site visits to understand client needs and resolve issues.
Provide tailored solutions based on client feedback and project requirements.
Project Understanding and Support
Gain deep insight into ongoing projects to support consultant recruitment.
Align consultant profiles with project-specific needs.
Process Analysis and Optimization
Analyze client and internal processes to identify improvement opportunities.
Implement strategies to enhance service delivery efficiency and quality.
Performance Monitoring and Reporting
Monitor performance against KPIs, deadlines, and procedures.
Provide detailed reports to management on performance, feedback, and improvement areas.
Contract Negotiation and Service Portfolio Development
Conduct performance reviews and gather client feedback.
Negotiate contracts and expand service offerings based on evolving client needs.
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