PWe are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries. We supercharge progress through industry-leading capabilities centered around Digital, Engineering, Cloud, and AI. Our diverse, creative, and passionate people are the driving force behind our work, consistently raising the bar for excellence. We strive to help our employees find their spark and become the best version of themselves. /ppbr/ppWe are on the lookout for a highly talented and self-motivated Digital Customer Engagement Manager to join us on our journey in advancing the technological world through innovation and creativity. /ppbr/ppbYour Role Responsibilities /b /ppbr/ppWe are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP. As a Digital Customer Engagement Manager, you will focuse on… /pulliSupporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services /liliContributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES /liliOrchestrating the overall service/project delivery according to planned scope, budget, and milestones /liliSupporting in de-escalations of critical customer situations /liliSupporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable /liliContributing to customer release and maintenance activities /liliSupporting customers on technical requirements throughout their lifecycle within the SAP Enterprise /liliExecuting and supporting problem management and continuous improvement /liliContributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success /liliSupporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime. /liliSystematic and faster onboarding of associates: mandatory trainings documentation /liliEnabling continuous delta KTs on new topics and refresher sessions. /li /ul pbQualifications Experience /b /ppbr/pulliTechnical Skill Set required to perform dCEM tasks /liliTechnical expertise in SAP Basis area with minimum of 4+ years of experience. /liliGood understanding hands-on experience required in HANA database. /liliExperience in SAP Upgrade Migration (OS/DB) is mandatory. /liliExperience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus. /liliHands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed. /li /ulpbr/ppWork Experiences /pulli4+ years’ experience with multi-national software/IT organizations. /lili2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management). /lili2+ years of SAP Basis S/4HANA knowledge. /li /ulpbr/ppbRequired Language Thresholds: /b /pulliSpanish (C2: Native-Level Fluency) /liliEnglish (B2: Independent User Level) /li /ulpbr/ppbr/ppbr/ppbWhy Us /b /pulliPermanent contract; /liliCompetitive salary; /liliWorking hours: Monday to Friday; /liliRemote based in Portugal /li /ulpbr/ppbr/ppbEquality Opportunity for All /b /ppbr/ppRepresenting 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. /ppbr/ppCandidate privacy notice: /p