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Join to apply for the Product Delivery Manager - Aggregation role at Flanks
A Little Bit About Flanks
Flanks is shaking up the wealth management industry by making it simpler and way more efficient for financial institutions. Our SaaS platform is designed to help banks, family offices, and wealth managers get a full picture of their clients' financial assets—all in one place.
Founded in 2019 and based in Barcelona, we've brought together a team of passionate wealth management and tech pros, all with a shared goal : to change how wealth management is done. Backed by €9.8 million in investment, we're growing fast, and we're not stopping anytime soon
What We Stand For
* People First – our team comes first. We want every Flanker to feel at home, engaged, and part of something bigger.
* Keep Growing – as the company grows, so should you. We're all about personal and professional development here.
* Think Twice, Act Once – we believe in thoughtful decisions, considering the impact on both our team and our clients before taking action.
If you're looking for a place where you can grow and make an impact at a fast-paced, exciting fintech startup, this might just be the place for you
About The Role
We're a fast-growing fintech on a mission to simplify finance through seamless data aggregation. Our platform powers reliable, scalable access to financial data from banks and institutions across Europe. To keep our systems running at peak performance and our clients delighted, we're looking for a Product Delivery Manager to lead our Aggregation Run Team .
As the Product Delivery Manager for the Run team, you'll own the operational side of one of our most critical services. Your mission : make sure our aggregation systems run smoothly in production, client issues are resolved efficiently, and our support workflows scale with the business.
This is a hands-on leadership role where you'll bridge product, engineering, and customer-facing teams. You'll drive operational excellence, take charge of incident management, and lead a first-line support team focused on delivering high service quality.
What You'll Do
* Lead Operational Delivery : Ensure our aggregation products run reliably in production. Drive continuous improvement in how we handle incidents, prioritise issues, and support customers.
* Own Incident & Backlog Management : Maintain and prioritise the team's JIRA board. Keep tickets clean, updated, and aligned with customer and business priorities.
* Prioritise with Impact : Define and apply clear models to prioritise work (e.g., urgency / impact matrices), making sure the team always tackles what matters most.
* Act as Stakeholder Bridge : Be the go-to contact between Product, Engineering, Support and Customer Success teams. Ensure alignment and visibility across the board.
* Guide Triage and Technical Collaboration : Work closely with engineers to provide business context and ensure technical fixes align with customer needs.
* Deliver Clear Reporting : Monitor team performance, escalate blockers early, and communicate risks, updates, and outcomes to leadership and stakeholders.
* Improve Processes & Visibility : Design dashboards to track incident status and team KPIs. Identify and act on opportunities to improve support operations.
* Document Best Practices : Build and maintain documentation for incident handling, prioritisation, escalation, and recurring issues.
* Lead & Develop the Support Team : Mentor first-line support agents, oversee workload distribution, and build a customer-first mindset within the team.
* Manage Escalations : Take charge of high-priority issues, involving cross-functional teams as needed and keeping stakeholders informed throughout.
* Track SLAs & KPIs : Define service levels, monitor team performance, and analyse trends across customer tiers to fine-tune operations.
* Be the Voice of the Customer : Feed insights from support into product development. Ensure recurring pain points are addressed in the roadmap.
What We'd Love To See
* 5+ years' experience in product / service delivery, operations, or technical support roles — ideally in fintech, SaaS or a fast-paced tech setting.
* Strong command of JIRA and agile practices (Scrum / Kanban).
* Proven track record managing backlogs, incidents and cross-functional teams.
* Excellent analytical and reporting skills, with experience building dashboards and improving processes through data.
* Solid understanding of financial services and data models (e.g., holdings, transactions).
* Strong leadership capabilities, with a passion for mentoring and team performance.
* A customer-first mindset and the ability to advocate for the client in technical environments.
* Exceptional communication skills, capable of translating technical issues into plain language for stakeholders.
* Fluency in Spanish and English is required; French is a strong plus.
* Cool under pressure, skilled in crisis management and escalation handling.
* Degree in Engineering, Business, Finance, or a related field.
Nice to Have
* Certifications like ITIL, Agile, or Scrum Master.
* Experience in DevOps, QA, or software development.
* Knowledge of open banking, financial aggregation, or compliance.
* Familiarity with tools like Zendesk, Jira Service Management, or monitoring platforms.
* Strategic thinking in scaling support, hiring, or launching new support channels.
If this sounds like you, don't worry if you don't check every single box—we'll support your growth along the way.
What We Offer
* A full-time, permanent contract.
* Flexible working hours and hybrid work options.
* Paid day off on your birthday.
* Weekly fresh fruit, coffee, and tea on tap.
* Friday happy hours after our all-hands meetings (totally optional, of course).
* Team-building events to bond and have fun.
* Health insurance and flexible compensation with Alan.
* A digital canteen, thanks to Nora Real Food, subsidised at 50%.
* A yearly training budget to keep growing.
The hiring process
* You'll have a chat with our Head of People, Mireia Barón.
* A meeting with our Head of Product, Elena Moñino
* A technical discussion meeting with some of Flanks team members.
* Any extra meetings you (or we) might need to iron out any questions.
* We send you an offer
We aim to keep things moving fast—ideally wrapping things up in one to four weeks.
If this sounds like a good fit for you, we'd love to hear from you. Don't hesitate to send us your CV and / or cover letter.
At Flanks, we believe in fostering diversity and inclusion across everything we do. We're proud to be an equal opportunity employer, and we welcome all applications regardless of race, religion, gender, age, or disability status.
Additionally, we have an Equality Plan in place to ensure fairness and inclusivity in all our policies and practices.
Redefining the wealth management industry to make it simpler, seamless, and accessible to more people.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Project Management and Information Technology
* Industries : Software Development
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