PbAbout Us /b /ppHBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products services, while rich data and intelligence seamlessly connect supply and demand worldwide. /ppbr/ppbJob Summary /b /ppWe are looking for a bLegal Operations Manager /b to strengthen the efficiency, agility, and strategic impact of our global Legal function. Working closely with the General Counsel and Directors across all Legal areas, this role drives operational excellence, digital transformation, AI integration, strong governance, and cross‑team alignment. You will play a central part in shaping a future‑ready, digitally enabled Legal organization. /ppbr/ppbJob Responsibilities /b /ppb Operational Excellence Performance /b /pulliOptimize processes, workflows, and SLAs for fast, business‑centric Legal services. /liliDefine and track KPIs including cycle times, satisfaction scores, risk metrics, and work volume dashboards. /liliCoordinate improvement initiatives with Stakeholders across Corporate, Commercial, Compliance, Litigation, Internal Audit, GRC and more. /li /ulpbr/ppb Digitalization Technology Enablement /b /pulliLead the Legal department’s digital transformation, including CLM, e‑billing, matter management, and automation tools. /liliDrive strong adoption and ensure LegalTech solutions meet operational needs. /liliPromote digital literacy through training, guidelines, and best practices. /li /ulpbr/ppb AI Integration Capability Building /b /pulliChampion the use of AI in Legal workflows, such as contract review and document automation. /liliPartner with HR and IT on AI readiness, capability models, and upskilling plans. /liliEstablish safe and ethical governance for AI usage within Legal. /li /ulpbr/ppb Financial, Vendor Resource Management /b /pulliOversee Legal budgets, external counsel spending, and vendor evaluations. /liliSupport resource planning, workload distribution, and capacity forecasting with Directors. /li /ulpbr/ppb Governance, Risk Compliance Operations /b /pulliMaintain strong governance frameworks and operational controls. /liliSupport audits, policy updates, and risk mitigation activities across Legal teams. /li /ulpbr/ppb Talent, Skills Team Cohesion /b /pulliPartner with HR and Legal Stakeholders on capability frameworks, workforce planning, and learning pathways. /liliSupport onboarding, digital skills development, and AI‑oriented training. /liliDrive initiatives that promote collaboration, engagement, and a unified Legal culture. /li /ulpbr/ppb Reporting, Data Insights /b /pulliBuild dashboards and analytical reports on trends, workloads, KPIs, and strategic progress. /liliWork with Directors to interpret insights and drive continuous improvement. /liliPresent consolidated findings to the General Counsel and Leadership Team. /li /ulpbr/ppb Internal Brand Stakeholder Engagement /b /pulliStrengthen the Legal function’s identity as a proactive business partner. /liliCoordinate internal communications, storytelling, and visibility initiatives. /liliFoster cross‑functional collaboration with Finance, HR, IT, Compliance, Risk and others. /li /ulpbr/ppb Change Management and Strategic Support Stakeholders /b /pulliAct as a strategic advisor to Strategic Stakeholder, supporting prioritization, planning, and governance routines. /liliDemonstrated experience working with demanding stakeholders (legal leads, compliance, IT, business units). /liliSkilled at maintaining calm and structure in ambiguous or pressured environments. /liliAbility to influence without authority and build trust with lawyers and cross‑functional partners. /liliClear communicator with strong follow‑up and expectation‑setting abilities. /li /ulpbr/ppb Change Management Adoption /b /pulliExperience rolling out new tools or processes and driving user adoption. /liliAbility to run training sessions, create quick guides, and gather feedback for continuous improvement. /li /ulpbr/ppbRequired Skillset and Experience /b /pulli3+ years’ experience in Legal operations, project management, paralegal/contract operations, or similar roles where legal processes and tools are involved. /liliExperience participating in tech implementations (not necessarily leading full programs). /liliExposure to contract lifecycle processes, external counsel management, and legal budgeting is a plus. /liliAbility to manage multiple projects simultaneously, define milestones, and track progress. /liliExperience working with IT or product teams is highly valuable. /liliProactive and solution-oriented mindset. /liliHigh attention to detail with strong organizational skills. /liliComfort with ambiguity and ability to structure complex situations. /liliCollaborative working style but also autonomous when needed. /liliCurious and willing to learn new tools and legal technologies. /liliAdvanced English is a Must /li /ulpbr/ppAt HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference. /p