Nivoda is redefining the global jewelry industry through technology. We are seeking a dynamic and proactive Head of Global Fulfilment to optimise and streamline Nivoda’s fulfilment operations around the world. Nivoda’s B2B diamond and gemstones marketplace allows jewellery retailers to save time and money whilst gaining access to a global diamond supply at the best prices.
With a team of over 500 dedicated employees around the world and growing 100% year-over-year, Nivoda has developed an award-winning solution that enables jewellery businesses of any size, in any location, to buy and sell diamonds in the most profitable, efficient and hassle-free manner.
As the Head of Global Fulfilment, you will be responsible for spearheading and optimising our operational activities to ensure seamless functionality and strategic growth. This role demands a hands-on approach coupled with a keen strategic vision, as you will be tasked with both day-to-day operational management, people development and long-term strategic planning.
Strategy : Develop and implement long-term operational strategies aligned with the company's overarching goals, focusing on strategic planning initiatives, labour forecasting, rate projections, and peak season strategies.
Operations Management : Oversee and manage all fulfilment activities within Nivoda to streamline processes. Establish clear goals and metrics for quality, productivity, and customer experience that drive continuous improvements.
Budgeting and Planning : Execute the operational budget across regions, including efficiency, productivity, labour planning and any other areas.
Project Management : Team Management : Data Analysis : Leverage data to gather, analyse, and interpret operational data, providing actionable insights that inform our strategic direction.
Experimentation : Proactively identify trends, anomalies, and opportunities for improvement within operational data; Bachelor's degree in Business Administration, Operations Management, Engineering, or related field or a comparable domain or equivalent professional experience.
Experience navigating cultural differences and fostering diversity in a cross-cultural environment.
Skilled in building and improving processes, and project management.
Expertise in stakeholder management across various organisational levels.
Strong analytical skills and a data-driven mindset, capable of interpreting data to make informed decisions and deliver operational strategy.
Fast-paced and global working environment.
Exposure to senior leadership and the opportunity to contribute to strategic decision-making.
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