Delivery Practice Manager, Global ProServe Security
Job ID: 10399315 | AWS Malaysia SDN. BHD. - E11
The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Global ProServe Security team. You will manage a team of ProServe Delivery Consultants while supporting AWS large customers through transformative projects. You will serve as a strategic advisor to customers, partners, and internal AWS teams.
As a DPM you will be responsible for building and managing a team of Delivery Consultants and/or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll engage with Director, C-level executives, and governing boards, while being responsible for opportunity capture and driving engagement delivery. You will work closely with partner teams; drive business development through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. You will define business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and Statements of Work.
Your experience leading teams in the technology sector will enable you to optimize team performance through tailored development plans, ensuring alignment to customer needs, and delivering customer outcomes. You will translate technical concepts into business value and communicate technical depth with teams, cultivating strong customer, Sales, and ProServe relationships. Success is measured by delivering customer engagements, scoping requirements, delivering on time and within budget, and exceeding expectations. You will be responsible for the Practice utilization and optimizing team performance.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work with customer teams and the AWS Partner Network to execute enterprise cloud computing initiatives and deliver focused guidance through our global specialty practices.
Key job responsibilities
* Building and managing a high-performing team of Delivery Consultants
* Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
* Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
* Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
* Driving business development initiatives and exceeding customer satisfaction targets
Basic Qualifications
* Bachelor\'s degree in Computer Science, Math, or a related field
* Knowledge of infrastructure-as-a-service (IaaS) cloud computing transition challenges
* Experience in IT consulting/management with IT Transformation in a customer-facing role
* Experience in program or engagement management, leading other project managers to deliver a program with multiple and concurrent projects
* Experience in enterprise architecture including virtualization technologies & distributed architecture
* Experience managing and delivering large-scale enterprise IT projects
Preferred Qualifications
* Experience with design of modern, scalable delivery models for technology consulting services
* Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
EEO statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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