Omega CRM Consulting is seeking a CDP Specialist to collaborate with a leading global pharmaceutical company.
Role Overview
The Platform Manager CDP supports the operational and technical aspects of the Customer Data Platform (CDP) within the Campaign Automation Services team. Reporting to the Global Platform Management Coordinator, this role ensures the configuration, integration, and effective use of the Treasure Data CDP across global and regional teams. The role involves working with internal stakeholders and external consultants to deliver scalable, data-driven campaign capabilities.
Key Responsibilities
* Support configuration, integration, and maintenance of the Treasure Data CDP with IT and development teams.
* Translate business requirements into technical specifications for data ingestion, enrichment, and audience segmentation.
* Maintain data schemas, pipelines, and segmentation logic as directed.
* Coordinate with the Campaign Automation team on segmentation briefs and campaign targeting.
* Support integration of CDP audiences with marketing automation platforms (e.g., SFMC).
* Provide support for CDP troubleshooting and platform usage questions.
* Document platform processes and contribute to training materials.
* Monitor platform performance and report findings.
* Align with global rollout plans and operational models.
Required Qualifications
* Bachelor’s degree in Marketing, Data Science, Business Administration, or related field.
* At least 3 years of experience in marketing technology, data operations, or campaign support.
* Experience with Customer Data Platforms (Treasure Data preferred, or Twilio Segment, Data Cloud, Oracle Unity).
* Knowledge of data integration, ETL processes, and audience segmentation.
* Experience supporting marketing automation tools like SFMC.
* Strong communication and collaboration skills for working with cross-functional and global teams.
* Detail-oriented, proactive, and supportive team player.
* Fluent in English; able to work across time zones and cultures.
What We Offer
* Permanent contract.
* Flexible schedule to balance professional and personal life.
* Training & certifications from our main partners.
* Home office options.
* Flexible benefits (public transport tickets, meal vouchers, etc.).
* Health insurance.
* Our commitment to social responsibility.
About Us
Omega CRM, part of Merkle, is a global digital company specializing in customer-centric solutions, technology, and data, enhanced by AI. We are the largest Customer Experience Management agency in Spain, with over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications. We operate across industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is our priority (rating: 4.9/5), recognized by awards such as Salesforce Partner of the Year FY23 and Most Innovative Project in Iberia. At Omega CRM, we value growth through our people, guided by #Talent, #Flexibility, #Commitment, and #Innovation. We believe in growing #Together.
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