Senior SaaS tooling solution specialist page is loaded
Senior SaaS tooling solution specialistApply locations Sant Cugat del Vallès time type Full time posted on Posted 30+ Days Ago job requisition id 202411-129458
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
As the Senior SaaS Tooling Operations, you will play a pivotal role in overseeing and managing the organization's essential tools and platforms, including the Atlassian suite, Slack, GitHub, JetBrains, Okta, and SauceLabs. You will work closely with another senior admin to ensure the seamless functionality, user satisfaction, and operational efficiency of these tools.
Key Responsibilities:
* Administration: Manage, configure, and administer Atlassian (JIRA & Confluence), Slack, GitHub, JetBrains, Okta, SauceLabs, and other collaboration tools.
* User Management: Handle user access, permissions, and security settings.
* Customization: Optimize JIRA through plugins [Xray,EasyBI,Structure,Xporter] and customizations.
* Automation & Migration: Create automation scripts and manage migration processes.
* Collaboration: Establish and manage Slack channels; engage with stakeholders to address their needs.
* Support: Provide timely support to users through the ticketing system and maintain internal documentation.
* Metrics: Set up KPIs and track operational metrics for the tooling ecosystem.
Who You Are:
You are a proactive, independent, and technology-driven individual with a passion for improving operational efficiency. You excel in dynamic environments, embrace agile principles, and have excellent communication skills to engage with diverse stakeholders.
Qualifications:
* Technical Expertise: Experience in administering the Atlassian suite and other collaboration tools.
* Communication Skills: Exceptional verbal and written communication abilities.
* Problem-Solving: Strong analytical and problem-solving skills.
* Certifications: Relevant certifications in Atlassian administration or similar tools (preferred).
* Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
About Us
We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world.
That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.
We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world.
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