Job Details:
Position: IT Support Technician L1
Role Type: FTE
Working Days: 5 Days per week (On-site support)
Contract duration: 1 year (extendable)
Contract Type: Freelance / B2B contract
Experience Required: 3-5 years as IT Support.
Site Address: Barcelona, Spain (On-Site)
Languages required: English (B2), Spanish (B2 certified OR C1)
Role Overview:
As a Level 1 Desktop Support Engineer, you will be responsible for resolving basic IT issues in accordance with hardware warranty terms and customer security compliance standards. You will work under direction, following procedures and escalating complex problems to Level 2 engineers or relevant teams.
Responsibilities:
* Desktop Support Engineer provides break-fix, fault diagnosis, and resolution.
* Providing fault analysis to customers’ various core operating systems and platforms, supporting, and applying desktop fault resolution for the approved application suite.
* Ideal candidate should have 2-3 years’ experience in Windows Desktop support.
* Provide first/second-level contact and problem resolution for customer issues.
* Work with vendors to remediate complex AV issues as needed.
* Provide timely communication on issue status and resolution.
* Maintain ticket updates for all reported incidents.
* Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
* Should have basic knowledge of the Mac operating system to support Apple PC users.
* Install, upgrade, support, and troubleshoot printers and computer hardware.
* Perform general preventative maintenance tasks on computers, laptops, and printers.
* Perform remedial repairs on desktops, laptops, printers, and other authorized peripherals.
* Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues.
* Possess broad experience in IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
* This position requires flexibility and teamwork in a project-based environment.
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