At Zoovu, we empower people to discover the products and services they need by building the world’s most intelligent search and product discovery platform. With our cutting-edge technology, we help businesses elevate their customer experiences by connecting them with the right products through data-driven insights and AI-powered recommendations.
We are proud to partner with some of the world’s most iconic brands like Microsoft, Dyson, Bosch, 3M, Drager, KitchenAid, and GE Healthcare, helping them redefine how they interact with customers. Now, we’re looking for dynamic and driven individuals to join our team as Business Development Representatives (BDRs) and contribute to our ambitious mission.
Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Strategic Account Manager. In this pivotal role, you’ll be tasked with forging strategic partnerships with your clients, ensuring both the retention and growth of your assigned portfolio. The ideal candidate will be a skilled communicator and problem-solver with a passion for driving client satisfaction and loyalty.
Responsibilities
Client Relationship Management
* Manage relationships with key business stakeholders, ensuring that they see value realization with Zoovu.
* Create comprehensive success plans to facilitate successful value realization and ROI.
* Develop a deep understanding of customers' business goals and challenges.
* Stay informed about product updates, industry trends, and market insights to guide customers in maximizing product value.
* Encourage customer advocacy through testimonials, case studies, and references.
Retention and Growth
* Proactively identify and address potential issues impacting renewals.
* Manage the renewal process to meet the company’s GRR goals.
* Identify and close expansion opportunities to support the company’s NRR goals.
* Negotiate contracts and close agreements to maximize profits.
* Collaborate with the Technical Solutions team to ensure clients’ goals are achieved through effective product use.
* Serve as the main point of contact alongside the Technical Solutions team for escalated issues and work to resolve them promptly.
* Act as a liaison between customers and internal teams to communicate needs and feedback.
* Utilize data to assess customer health and identify opportunities for improvement, adopting a data-driven approach to customer success.
* Share best practices, industry knowledge, and insights to enhance team performance.
* Assist in onboarding new team members.
Requirements
* 5-6 years of experience in customer-facing roles.
* Proven success as an Account Manager, Strategic Account Manager, Customer Success Manager, or similar.
* Ability to communicate, present, and influence stakeholders at all organizational levels, including executive and C-level.
* Solid experience with CRM software (e.g., Salesforce).
* Experience with Customer Success/Strategic Account Platforms (e.g., Gainsight).
* Experience delivering client-focused solutions.
* Ability to manage multiple account projects simultaneously with attention to detail.
* Excellent listening, negotiation, and presentation skills.
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