The primary goal of this role is to deliver, standardize, and continuously improve key Service Management Office (SMO) processes using the Service Now platform.
Para ser considerado para una entrevista, por favor, asegúrese de que su solicitud se ajusta plenamente a las especificaciones del puesto que se encuentran a continuación.
This is a hands-on senior delivery role requiring deep ITSM knowledge, strong Service Now technical understanding, and proven project leadership in complex, integral environments.
Experience - 8+ years in IT Project / Service Delivery Management - 5+ years delivering Service Now ITSM solutions in enterprise environments - Proven experience delivering multiple ITSM / SMO processes end-to-end - Experience working in global, matrixed organizations ITSM & Service Now Expertise - Deep understanding of: ITIL v3 / v4 processes Service Now ITSM architecture and data model CMDB, CSDM, and service modeling concepts - Strong hands-on knowledge of Service Now modules related to ITSM and services - Ability xhfqzwm to challenge technical designs and ensure alignment with best practices Certifications (Highly Preferred) - ITIL v4 Foundation or higher - Service Now Certified System Administrator (CSA) #SMO #Service Management Office #Project Management #Service Now Platform Delivery #Spain #Madrid