PbAbout the Job /b /ppbr/ppProfessionals at Ackcent Cybersecurity share a common goal: to improve the security of our customers, protect their assets from cyber threats, and provide high-quality services through communication and care. /ppIn this position, you will work closely with our security specialists, analysts, and consultants, playing a key role in our Service Delivery Team to ensure the successful delivery of high-quality cybersecurity services. /ppbr/ppbKey Responsibilities /b /ppbr/ppbOnboarding /b /ppbr/pullibKick-off: /b Participate in the initial meeting to get to know the client-side stakeholders. /lilibTelemetry planning: /b Update information about digital assets in the database, as well as monitor ingestion size after each log source integration. /lilibEnablement sessions: /b Share and clarify the list of alerts covered by the service and their criticality, as well as communicate the communication protocol. /li /ulpbr/ppbReviews /b /ppbr/pullibMonthly follow-up: /b Analyze alert trends, false positives, detection tuning, and review all pending actions from previous meetings. /lilibQuarterly business review: /b Share MITRE coverage and technical improvements. /lilibAnnual planning: /b Support the preparation of the annual plan by sharing technical details to ensure the proposed actions are well-grounded. /li /ulpbr/ppbCustomer Support /b /ppbr/pullibOrchestrate responses to client requests: /b Coordinate with Managers and assess the criticality of each task to prioritize. /lilibCoordinate issue resolution and escalations. /b /lilibCoordinate projects: /b /liliLead and manage communication between teams, clients, and vendors. /liliPromote communication and collaboration among stakeholders, ensuring clear and timely information sharing. /liliContinuously monitor team capacity, identify potential bottlenecks or resource shortages, and propose proactive solutions. /lilibSLA: /b Address all matters related to SLAs with the client. /lilibAdvisory sessions: /b Lead interviews/workshops with the client to gather information. /lilibIncident response: /b Participate in checkpoint meetings to support the client as needed. /li /ulpbr/ppbWhat We Offer /b /ppbr/pulliCompetitive salary /liliMedical insurance /liliHybrid work model /liliBirthday day off /liliFlexible working hours /liliA dynamic work environment where innovation and collaboration are at the core /li /ulpbr/ppAt Ackcent, we celebrate diversity and are committed to creating an inclusive environment for all our employees. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, marital status, disability status, or any other condition protected or not by the laws or regulations of the places where we operate. Ackcent does not tolerate any form of discrimination or harassment. /p