About the Role
We are looking for a proactive and customer-focused Technical Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
Key Responsibilities
* Provide first-line support to business clients, partners and retail teams
* Manage and resolve B2B inquiries related to device and app usage, device and app login issues
* Collaborate with internal teams to ensure timely and accurate responses.
* Troubleshoot technical and operational issues related to devices’ common issues (app crash, pairing issues, iPad issue etc)
* Ensure all cases and interactions are accurately logged in the ticketing system
* Monitor and follow up on open tickets to ensure timely closure and client satisfaction
Requirements
* Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).
* Proficient in English and Spanish (both written and verbal).
* Strong communication and problem-solving skills.
* Comfortable working in a fast-paced, multicultural environment.
* Willing to work on a 6-month renewable contract .