The night auditor is responsible for checking the accuracy of the front desk accounting records. On a daily basis, they summarize and compile information for the hotel's financial records. They track room revenue, occupancy rates, and other Front Office operational statistics. They execute the end-of-day / night audit process in Opera.
Essential Functions :
* Demonstrate teamwork by cooperating and assisting colleagues when necessary.
* Greet and welcome all guests upon arrival.
* Check guests into the hotel promptly and courteously, using sales techniques to maximize room rates; prepare for check-in and check-out of groups and VIP arrivals.
* Balance and check the accuracy of room revenue and process No-Shows.
* Balance and verify the accuracy of all room and tax charges, cashier's reports, and house accounts.
* Perform daily reports sent to management, including Manager Flash report, Trial balance, AR Aging Detail Report, Guest Ledger Detail Report, Market Segment Report, Open Balance Report, Day / Month / Year Stat Report, and posting journal report.
* Complete and transmit daily management, accounting reports, and supporting documents.
* Communicate with other hotel departments to resolve accounting discrepancies and request or provide information.
* Communicate effectively with guests, team members, and other departments.
* Respond promptly and friendly to guest requests; follow up to ensure guest satisfaction.
* Assist guests with luggage.
* Attend and participate in hotel and department meetings, training sessions, and briefings.
* Perform additional duties as requested by the Front Office Manager, FO Supervisors, or Assistant FO Manager.
What are we looking for in you?
* A degree in hospitality management is preferred.
* Prior hotel experience is preferred, especially within a Four Star hotel brand.
* Ability to utilize computer software and hardware required; able to maneuver on a computer keyboard and multitask.
* Proficiency in English is required; knowledge of additional languages is preferred.
* Must be customer-service oriented with excellent hospitality skills.
What can we offer you?
* Opportunities for training and growth within Nobu Hospitality.
* A dynamic and collaborative work environment, where working with passion and kokoro are core values.
* 6-month contract.
* Free psychological support and nutrition content for employees.
* Well-being initiatives including free yoga classes, gym discounts, and a balanced diet with staff dining.
* Competitive salary according to Catalonia hospitality agreement, with additional pay for night shifts.
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