We are looking for a B2 C Customer Service Representative with bilingual English and Spanish, ready to elevate the customer experience across our Multibrand group. A true passion for helping others, adaptability, and a solution-driven mindset are essential to thrive in this role.
This position reports to the B2 C Customer Success Manager and follows a hybrid work model: 3 days per week in our Barcelona office and 2 days working from home.
What you'll do:
Provide exceptional customer support via phone, email, and chat in English or Spanish, ensuring a seamless and high-quality experience for our rider community.
Assist customers with inquiries, complaints, and product information regarding our motocross, mountain biking, and cycling gear, apparel, and accessories.
Develop strong product knowledge to support customer interactions with clarity and confidence.
Accurately document all customer communications in our CRM system.
Collaborate with internal teams to resolve more complex or technical customer issues.
Gather and report customer feedback to help improve our services and products. What you bring:
Bilingual English (C2/native level) is required.
Native or bilingual fluency Spanish.
Excellent communication and interpersonal skills.
A customer-oriented mindset with strong problem-solving skills.
Ability to multitask and remain calm under pressure.
Comfortable using Microsoft Office and CRM tools. Nice to have:
Experience with Salesforce, SAP, or Zendesk is a plus.
Previous customer service experience is a bonus, but not required.
Any additional European language is a plus. Ready to join us?
Apply now or send your CV directly to adelinamanea@foxracing.com – we're excited to hear from you!