Job Description: Customer Service Representative at Sun Chemical
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Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
The Role
Join our Customer Service Hub at our location in Badalona as a Customer Service Representative. In this role, you will manage the Order-to-Cash (OTC) process, from customer purchase orders to payment receipt. Your key responsibilities will include:
* Accurately entering orders and monitoring their processing while keeping the customers informed at all stages.
* Handling returns, issuing credit notes, and processing sample orders efficiently.
* Optimizing order size, frequency, and the entire supply chain, including goods issue and shipment tracking.
* Addressing customer inquiries and collaborating across departments.
* Continuously improving processes to enhance efficiency and customer satisfaction.
Your Profile
* Solid professional experience in a comparable position, such as customer service, supply chain, logistics, or procurement.
* Experience with handling exports or sea & airfreights would be a plus.
* Knowledge of order management and supply chain processes.
* Experience with SAP R3 – SD module is an advantage.
* Fluent in English; knowledge of other languages such as German, Italian, French, or Spanish would be a plus.
Additional Information
Please submit your application in English.
Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., based in the Netherlands, and headquartered in Parsippany, New Jersey, U.S.A. For more information, visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter.
Equal Employment Opportunity
It is Sun’s policy that applicants are recruited, selected, and hired based on individual merit and ability. Sun prohibits discrimination based on race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.
Employment agencies are an important part of our talent acquisition strategy. We do not accept unsolicited resumes from agencies without a signed contract. Resumes submitted without a contract will be considered property of Sun Chemical, and no fees will be paid.
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