At Iberostar Group we are looking for a Brand Experience Manager to join our Global Brand team based in Palma de Mallorca. But before knowing more about the position, we think it's important that you learn a little about us:
Envíe su solicitud a continuación después de leer todos los detalles y la información de apoyo sobre esta oportunidad de trabajo.
* We are a 100% family-owned company with 70 years of experience in the tourism sector. Today, we welcome millions of travelers with the promise of creating happy vacations and memorable experiences, with a value proposition based on quality and the customer and employee experience.
* We operate in more than 100 establishments spread across 35 destinations in 13 countries around the world, located in privileged beachfront locations.
* We are part of a family of more than 35,000 people of 95 nationalities, sharing the same values: Responsibility, Transparency, Humility, Passion, and Creativity.
* We work to create a place where people can thrive: we take care of the people who are part of the Iberostar family, promoting their growth, attending to their well-being, and promoting equity as the basis for our decisions.
* Our Iberostar Wave of Change movement is our roadmap for driving our purpose of leading a model of responsible tourism.
If this sounds interesting to you... maybe this is your place! :)
Main mission: The Global Brand Experience Manager is responsible for defining the in hotel guest experience in line with each brand ́s positioning. Focus is on designing signature experiences across key moments that are important to guests such as Arrival, F&B, Entertainment, Rooms etc. This role will be responsible for managing high profile projects from planning to execution and monitoring, requiring strong accountability, communication and influential skills to drive cross-functional alignment and delivery plus manage stakeholders ́ expectations.
Job Location: On-site, Palma de Mallorca Headquarters, Spain.
What will your day-to-day work be like? Reporting to the Global Brand Experience Director, your main responsibilities will include:
Project Planning: Define project scope, goals, and deliverables in collaboration with senior management and stakeholders. Develop full-scale project plans, including detailed timelines, and budget allocation.
Definition of Brand Experiences and Tools: Lead the execution of workstreams independently, while managing agencies and internal stakeholders.
* Creative Development: Provide creative input and actively participate in the development and refinement of brand experiences within the hotel, including toolkits for Operations, ensuring alignment with brand guidelines and project objectives.
* Creative Review & POV: Apply a proactive and critical perspective when reviewing creative assets and deliverables, providing constructive feedback to internal and external creative teams to maintain high standards and strategic alignment.
* Implementation Guide Development: Develop detailed implementation guides and brand standards to ensure consistent and effective rollout of brand experiences across all channels and markets.
* Cross-functional Collaboration: Work closely with the creative, content, and regional marketing teams to translate project objectives into impactful brand experiences.
Monitoring: Manage project progress while proactively identifying and mitigating potential risks and issues.
Budget Management: Define projects` budget and track project budget spend and submit expenses in line with company policies and procedures.
Communication: Serve as the primary point of contact for all project-related updates while ensuring cross-functional collaboration and coordination.
Closing: Conduct post-project evaluations, lessons learned, and ensure all project deliverables are formally signed off and archived.
Who is the ideal person for this job?
The ideal candidate for this position brings Strong organizational skills, including attention to detail and multitasking abilities, Interpersonal skills, creativity and out of box thinking, Data driven mindset as a starting point for brand experiences' development and decision making; Excellent written and verbal communication skills.
* Education:
Bachelor's Degree in Business Administration, Marketing, Brand Communications or similar.
Valuable Masters Degree in Brand Experience, NeuroMarketing or similar.
* Experience / Background:
Minimum of 7 years of proven experience in brand project management, developing creative brand experiences.
Deep understanding of leisure travel consumer behavior, market trends, and competitive dynamics.
Experience in the hospitality sector is desirable. In hotel experience is a plus.
Experience across multiple segments (select, premium, luxury) a plus.
* Languages:
High level of spoken and written Spanish and English is a must (Advanced level B2+ / C1).
* Tools: Proficiency in PowerPoint, Excel, AI tools
Our Proposal for you:
We offer you the opportunity to be part of a great company in a constant sustainable growth and develop your career with us and enjoy:
* Permanent full-time contract.
* Smart working: flexible working hours, hybrid-work model (1-2 days working from home / week).
* Variety of opportunities and projects that will allow you to develop your potential and grow professionally every day.
* Work in an inspiring environment that is committed to people, values and a responsible tourism model.
* You will be part of our Iberostar Vitality community, with access to a multitude of wellness activities.
What are you waiting for to join our team? We are looking forward to meeting you, apply for the offer! xpzdshu #WeAreIberostar.