Spa Director - Anantara Villa Padierna Palace Benahavís Marbella Resort
Minor Hotels Europe and Americas
Mission
The Spa Director is part of the leadership team of the MSpa International unit, responsible for driving sustainable growth through business performance analysis. The role focuses on building a closer working relationship and aligning spa operational practices with hotel properties, business partners, guests and employees.
What will you do?
* Communicate with the team to identify areas for improvement and develop & implement a continuous improvement program.
* Ensure all staff understand each of their responsibilities and job descriptions accurately.
* Submit accurate and concise reports to Operations and other stakeholders.
* Explain to the team the spa cost structure and all spa expenses such as petty cash spending and product usage.
* Conduct disciplinary actions as needed, accurately tracking verbal and written warnings for violations of policy and/or procedures.
* Conduct weekly meetings with all staff to review revenues, sales techniques, quality of staff work, training needs and other items of concern.
* Perform any other related duties assigned by the Operations Manager.
* Organize upselling training programs, spa promotions and event training for each manager and their team.
* Monitor retail displays and spa service displays in spa and public areas.
* Ensure retail displays are maintained and the stock is interesting and exciting.
* Plan and create internal spa promotion packages with the Operations Manager and hotel.
* Submit updated reports to the Operations Manager.
* Maintain overall quality and standards strictly.
* Evaluate and guide spa staff as needed to improve their skills and performance.
* Review spa staff performance, document any concerns and send them to the Operations Manager.
* Monitor communication memos from the Operations Manager so all staff receive updated information.
* Work closely with the hotel to ensure spa and hotel activities are coordinated.
* Collaborate with others to achieve common goals, serving effectively in both team leader & team member roles, and promote collaboration & teamwork in others.
* Ensure a good staff working environment and welfare within the area.
* Act as liaison with the Hotel General Managers and Department heads.
* Have a complete understanding of and adhere to the company’s policies and procedures.
* Have a complete understanding of and adhere to the company’s policies related to fire, hygiene, health and safety.
* Report for duty punctually and wear the correct uniform with the name badge at all times.
* Carry out other duties assigned by the management team.
* Establish good relationships and rapport with guests and colleagues.
* Ensure cleanliness and hygiene in work areas.
What are we looking for?
* Bachelor’s degree in Business and/or Hospitality Management.
* At least 5 years of experience in the hospitality industry, preferably 5‑star hotel.
* Previous managerial experience in a professional spa setting.
* Strong skills in P&L and selling.
* Solid knowledge of spoken and written English.
* Ability to make decisions.
* Highly motivated and able to teach leadership skills.
* Positive attitude toward leadership and teamwork.
* International work experience beneficial.
* Ability to relate across various cultures.
* Well groomed and articulated.
* Interest in organizational development.
Why choose us?
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross‑cultural experiences. Our journey is fueled by the passion and dedication of our incredible teams, and we also enjoy inspiring and exclusive benefits such as:
* Worldwide experience – diversity of 150 different nationalities.
* Career development opportunities full of national and international challenges.
* A wide range of training programmes to enhance your skills.
* Well‑being initiatives, including flexible working conditions.
* Team member recognition programmes, including Memorable Dates.
* Ability to make a difference through our sustainability programme and volunteering initiatives.
* Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
Details
* Seniority level: Director
* Employment type: Full‑time
* Job function: Other
* Industry: Hospitality
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