Job Description
The Supervisory purpose is to lead and supervise the entire front office team towards the attainment of the highest standards of service excellence in accordance with the company guidelines.
To supervise the Front Office operations, including the Reception, Guest Relations ensuring that the hotel standards and procedures are fully known and followed.
To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.
To daily implement and control the check lists
To ensure a proper handover between the shifts.
To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
To be updated with the competitors' offerings and rates.
To liaise closely with the Sales and Reservations on rate management
To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service
To maintain an atmosphere of high morale and a happy working relationship among the team.
Takes responsibility for anticipating and meeting customer needs
Qualifications
Diploma or degree in vocational hospitality or Room Division
2 to 5 years experience, depending on education and career background
Competent user of desktop applications and hotel applications
Languages: Fluent in English and Spanish
Additional Information
Attractive incentive plan
Significant discounts on hotel services
Discounts in Accor Group hotels and associated companies.