Step into the Role of a Technical Customer Support Specialist!
Join a team that values creativity, problem-solving, and collaboration in a fast-paced, dynamic environment. This is the career move you’ve been looking for!
About Us :
We’re committed to providing outstanding technical support to our clients and their customers. With innovation and quality at our core, our talented team ensures seamless service and support at every step.
Role Overview :
As a Technical Customer Support Specialist, you’ll be the primary point of contact for clients, resolving technical issues, and ensuring a smooth customer experience. Your expertise in troubleshooting and personalized support will reinforce our reputation for exceptional service.
Key Responsibilities :
* Customer Engagement : Assist clients via phone, email, and chat, addressing technical inquiries with efficiency and expertise
* Technical Solutions : Diagnose and resolve technical issues, offering tailored solutions to meet customer needs
* Team Collaboration : Work closely with colleagues to ensure fast issue resolution and continuous improvement in the customer experience
* Data Accuracy : Maintain up-to-date customer records and service logs for smooth service delivery
* Exceptional Service : Consistently provide high-quality interactions that build trust and customer loyalty
Requirements :
* Proficiency in German (C2 level)
* Proficiency in English (B2 level)
* EU citizenship or a Spanish residency card
* At least one year of experience in Technical Customer Support or a related role.
* Strong analytical, leadership, and communication abilities
* Desire to learn and advance in the field
Why join us :
* Competitive Salary : Your expertise and dedication are rewarded
* Language Bonus : Additional rewards for your language proficiency
* Meal Allowance : Daily support during your work hours
* Health & Life Insurance : Comprehensive benefits for your well-being
* Collaborative Team : Be part of a communicative and supportive work environment
* Relocation Assistance : Smooth transition support for your move
* Onsite Work : Engage and grow in a collaborative office environment
Ready to Elevate Your Career? Apply now to take your technical support career to new heights while delivering exceptional customer experiences!
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