Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. The Dynamics CRM Senior Consultant is a core team member of KPMG’s customer delivery of Microsoft Dynamics 365 centred solutions. The Senior Consultant will be involved in the business processes and solution design and will be hands on configuring and customising the implementation of Dynamics CRM solutions working with both onshore and offshore development teams. Work Type : Hybrid
Job Type : Full-time, Permanent
Relocation : VISA & Relocation Package Included
A University graduate with relevant degree within a computing or business discipline
Strong functional knowledge and understanding of Microsoft D365 CE covering a wide spectrum of industries and sectors
At least 8+ years of hands-on proven functional experience in D365 CE configuration, standard workflows, dashboards, forms & views customizations, Report development
Detailed knowledge and understanding of all modules within D365 CE including Sales, Marketing, Customer Service & Field Services
Working knowledge of the Power Platform (Power Apps, Power Automate, Power BI)
Good understanding of Dataverse including customisations and development of Business Data Models for different solutions
Good understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons
A proven track record of successful implementation & maintenance of solutions within large client companies, across various business verticals (Healthcare, Education, Banking, Manufacturing, etc.)
Experience of consultancy roles in software delivery
Experience in a delivery-oriented IT environment using waterfall, agile, and DevOps methodologies
Adept at Business Requirement Analysis
Experience in supporting pre-sales activities is an advantage
Project documentation experience, especially for work packages to be implemented by offshore teams
The senior consultant will act as a techno-functional lead to analyze, design, develop, test, maintain, and support applications developed using D365 CE, working closely with client teams and business stakeholders.
Support practice & business development activities such as Pre-Sales, Recruitment, Mentoring Juniors, Sharing knowledge, Initiatives, etc.
Ensure timely completion of internal processes and mandatory trainings
Represent our client’s Microsoft Business Solutions team professionally and positively at all times
Perform project responsibilities as described, towards team (lead), client (client-facing), and governance (aiding Project Managers)
Organize, manage, and document workshops, meetings, and requirements sessions with client representatives and project stakeholders
Verify customer requirements for completeness and correctness by working with technical consultants / leads; architecture / design of project; project documentation
Establish quality guidelines (requirement traceability, acceptance criteria, non-functional requirements, design standards, etc.) for the project
Work closely with Technical Lead to set up quality gates and thresholds for the project
Complete allocated tasks as per schedule with appropriate quality
Obtain stakeholder consensus and document decisions for all project-related decisions
Proactively raise and document concerns, risks, impediments related to the project and support mitigation with appropriate RACI
Review work done and provide review comments to enforce quality
Guide and support team members when stuck
Provide details on quality standards to the team
Highlight risks or impediments in appropriate forums
Support setup of Dev Management processes
Guide in establishing suitable DevOps systems & tools; ensure proper work distribution, backup / backfill planning
Document Lessons Learned and share broadly
Provide immediate and constructive feedback to team members
Microsoft Business Solutions Overview
With great training, development, mobility opportunities, and corporate responsibility activities, you’ll gain valuable experiences to build a rewarding career. This role offers a competitive salary, allowances, travel allowances, certifications for career growth, private insurance, and medical coverage for you and your family. Relocation support is provided for you and your family.
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