Overview
We are looking for a German speaking Customer Service Specialist to support users of a digital-focused platform. This role is idóneo for candidates with interest or background in digital marketing and/or web design, who enjoy combining customer interaction with technical understanding. You will assist users across multiple channels while representing the brand's voice consistently and professionally.
Start Date: 8 January 2026
Location: Lisbon, Portugal
Work Model: On-site
Contract Type: Fixed-term contract (CDD – 6 months)
Work Schedule: Monday to Friday: 06:00 – 22:00 (rotational shifts);
Days off: Saturday & Sunday;
Uber support up to 25.00 € for early shifts starting at 06:00
Responsibilities
Support users with pre-sales, general inquiries, and technical issues
Handle interactions via phone, email, chat, social media, and messaging channels
Adapt tone and communication style for both private and public channels
Manage customer escalations and follow defined escalation processes
Document all interactions accurately in internal systems
Collaborate with internal teams to ensure high service quality
Qualifications
Native-level German
English proficiency at B2 level or higher
Mandatory: experience or solid knowledge in digital marketing and/or web design
Strong communication and problem-solving skills
Comfortable working in a structured, multi-channel support environment
Nice to have
Experience in technical customer support (voice/email/chat)
Technical troubleshooting background
Compensation
Base salary: 1,100 € per month (paid over 14 months)
Performance bonus: 180 € for 12 months
Meal allowance: 7.23 € net per working day
Benefits & Relocation
Health insurance available from day one with a monthly contribution. Fully covered by the employer after 6 months.
Relocation package included and details will be shared in the next step
Workplace
Country: Portugal
Office-based role in Lisbon
International and supportive working environment
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