Overview
Join to apply for the Customer Support Supervisor with German role at Rockwell Automation.
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees, we support customers across industries and markets, including healthcare, water, and mobility. We welcome makers, forward thinkers, and problem solvers who are looking for a place to do their best work.
Job Description
As a Customer Care Supervisor, you will set the tone and culture for your team, ensuring consistently high customer service. You will lead a team that interacts directly with customers—resolving issues, answering inquiries, and delivering a seamless experience that minimizes effort and maximizes loyalty.
You will work in an environment where each day brings new situations to explore, offering variety and the chance to contribute meaningfully to customer experiences.
Your leadership will be necessary for motivating and coaching your team to deliver exceptional outcomes for our customers.
You will report to the Customer Care Manager and have a hybrid schedule working in Barcelona, Spain or other locations: Dusseldorf, Germany or Rotterdam, Netherlands or Katowice in Poland.
Responsibilities
* Manage operational indicators and meet goals aligned with the global Customer Care framework.
* Serve as the primary escalation point for your team, customers, and stakeholders.
* Ensure consistent execution of processes in accordance with global policies, while identifying opportunities for improvement.
* Translate customer feedback and business needs into relevant development programs and team goals.
* Lead, coach, and develop your team to foster continuous growth and build organizational capability.
The Essentials – You Will Have
* 3+ years experience in customer service or team leadership—formal education is valued but not required if you bring strong practical experience.
* Fluency in German and English (written and verbal) is required; given the primary markets served: Germany, Switzerland, and Austria.
* Experience managing and motivating across diverse, remote teams.
* Experience with coaching and developing people, helping them grow and succeed.
* Enjoys working in an engaging and evolving environment where customer needs change and teamwork meaningfully contributes to delivering great service.
* A mindset that values integrity, positivity, and openness to learning, with a genuine interest in supporting others and contributing to a collaborative team environment.
* Open to navigating change and making thoughtful decisions, with support from peers and leadership when needed.
The Preferred – You Might Also Have
* Advanced French and/or Italian will be a strong advantage
What We Offer
Our benefits package includes a range of programs designed to support wellbeing, development, and community involvement:
* Volunteer Paid Time off after 6 months of employment for eligible employees
* Company volunteer and donation matching program
* On-demand digital course library for professional development
* Comprehensive mindfulness programs with a premium membership to Calm
* Employee Assistance Program
* Personalized wellbeing programs through our OnTrack program
* Other local benefits
Rockwell Automation is dedicated to building a diverse, inclusive and authentic workplace. If your experience doesn’t perfectly match every qualification, we encourage you to apply anyway—you may be the right candidate for this or other roles.
Rockwell Automation’s hybrid policy: employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Automation Machinery Manufacturing
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