APM Terminals plays an important role in enabling the global Maersk Ocean and Logistics network, serving other Shipping Lines, Beneficial Cargo Owners, Freight Forwarders, intermodal logistics providers, and integrating with port authorities, customs, and government bodies worldwide.
In support of Maersk's broader strategy, we are transforming from independently operated terminals into a safer, better, and larger global terminals operator.
We Offer:
This is an exciting career opportunity in an international, challenging, and diverse environment. You will focus on building valuable relationships with customers and work with professional teams where you will be valued and rewarded. We seek a dynamic IT Senior Business Analyst responsible for Service Management at the terminal level, acting as the Gatekeeper for Service quality, monitoring business demands, aligning requirements, and collaborating with stakeholders to improve processes and adopt new IT capabilities.
This role requires full-time onsite presence.
Principal Accountabilities:
* Maintain and improve best practices, identify new improvements.
* Engage with stakeholders to gather requirements and feedback.
* Manage project resources and ensure deliverables meet quality standards.
* Manage stakeholder expectations throughout the project lifecycle.
* Track procurement and licensing.
* Work with terminal operational teams to improve business operations.
* Serve as liaison between business units and IT.
* Monitor project budgets and expenditures.
* Collaborate to modernize and standardize the terminal IT portfolio.
* Research and analyze improvement opportunities.
* Enhance IT reporting and measure solution performance.
* Develop and maintain training plans.
* Coordinate with HoIT on programs and demands.
* Define and manage demands, prioritize and align projects.
* Support the overall change agenda and budget planning.
* Translate business needs into technical specifications.
* Manage ITSM Change Management according to RACI matrix.
* Provide KPIs and suggest improvements.
* Identify synergies and standardize procedures across terminals.
Critical Qualifications/Skills/Experience:
* Experience with Agile and ITIL frameworks, including reporting and KPI development, PowerBI.
* Technical background in Network, VMWare, CISCO.
* Project Management experience.
* End-User support experience is a plus.
* Experience managing Service Requests, Change, and Problems, preferably with ServiceNow.
* Strong communication skills in English.
Learning & Career Opportunities:
Develop skills in problem-solving, decision-making, data infrastructure, and collaborate globally. Potential career paths include team leadership, project management, service management, or SME roles.
Maersk values diversity and inclusivity and is an equal opportunity employer. We support accommodations during the application process; contact accommodationrequests@maersk.com for assistance.
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