Administrative processing of service operations, particularly campaigns conducted by our service technicians and engineers in Europe, and worldwide, in accordance with R&S guidelines, processes and framework agreements.Administrative management of campaigns from the offer phase to closure, in coordination with internal and external stakeholders (e.G., preparing and leading kick-off meetings).Monitor progress of campaigns during the offer phase and make escalations accordingly.Responsibility for information management during campaigns.Professional leadership of the European team for campaign administration.Active development and management of specific key performance indicators, particularly cost controlling.Creation of reports and reviews in collaboration with internal interfaces, on-site service employees, and management.Primary point of contact for special cases, escalations, complex issues, and customer inquiries related to the respective area of responsibility.Continuous professional development of the team and participation in cross-location, international projects to improve the administration of service activities.
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