MissionKey Mission of the Store Manager is to successfully lead the Store by ensuring that all standards in terms of performance, processes and team management are compliant with FENDI values and guidelines.The Store Manager will be responsible for the business development and targets achievement by building up a loyal client base through the promotion of FENDI history, craftmanship, quality of materials and creativity.
Main ResponsibilitiesMonitor and achieve store performance with relevant KPIsAssist in the selling processConduct a brief every day and animate the brief with a "Team Board"Analyse the business, propose, and implement action plans to improve results, generate sales for each product category also by promoting cross-sellingDemonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIsBe aware of local trading environment and its impact on our sales, including competitors' trading activitiesManage and supervise the team in the correct execution of all company operating and stock proceduresManage customer service quality, to meet client's expectations by offering excellent customer service standardsTo develop loyal FENDI clients and implement appropriate CRM tools and clienteling actions including in-store eventsAct as brand ambassador to strengthen/build relationships with VIP clientsImprove Mystery Shopper Results with action plansManage sales force to achieve sales goals effectively and clearly assign their day-to-day tasksMotivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relationsEnhance individual's performance by discussing individual performance every month, daily coachingWork with HR Dept. in recruiting the most qualified applicants to meet the store needsSupervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary actionEnsure the proper management of staffing roster to provide appropriate store coverageSet up In-Store training routineConduct Induction Training for new joiners and mentoring exercisesIdentify individual and team training needs to develop Talents and communicate these needs to HR DepartmentManage day-to-day needs and administrationReview and submit sales and operational reports to management in adherence to company's KPIs and policiesInform management of decisions and procedures relating to business made at store level and any staff issuesTake necessary actions to effectively control costs and ensure efficient operation in the storeEnsure that FENDI's standards are applied and maintained at all times across the customer service, internal control and back-office activities (stocks, administration, etc.)Ensure that Visual Merchandising is consistent with Company standards and display is always the best, aligned with sales performance
ProfileMore than 10 years' experience in Managerial roleBachelor's Degree or Master's Degree is preferredManages his/ her image standards on a high levelStrong selling and communication skills are necessaryAdministration and financial skillsExcellent relationships skillsLeadership, confidence, organization, professionalismStrong customer service skillsComputer skills and Retail management system knowledgeGoal oriented, multitaskingStrong knowledge and/or interest for fashion/luxury industryEnglish mandatory, knowledge of additional languages is a plus