The Transportation Specialist I is expected to remotely support the daily operations of sellers and carriers, including daily metrics monitoring, triggering on field support to sellers and audits, stakeholder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.
This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
Roles and Responsibilities
Remotely monitor efficient functioning of the assigned sites/carriers via outbound call, emails and by coordination with field executives
Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
Train and direct sellers for execution and adherence of norms and practices
Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
Willing to work on weekends
Basic Qualifications
Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
Experience with Excel
Preferred Qualifications
Experience with SQL
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