Service delivery manager

Penta Consulting are a technology service provider and leading outsourced partner helping to deliver professional and managed solutions across EMEA.

We are currently looking for a 'Service Delivery Manager' to support the delivery of services to our key clients.

Key Responsibilities:

• Oversee end-to-end service delivery, ensuring quality, performance, and client satisfaction meet organisational standards
• Maintain strict confidentiality of sensitive company information and protect it from unauthorised access or disclosure
• Manage day-to-day operations of engineering teams, ensuring high performance, productivity, and a positive working environment
• Drive key KPIs including utilisation and overall service performance.
• Monitor team capacity, delivery forecasts, and calendar hygiene to meet client requirements
• Approve labour, track engineer activity , and ensure accurate profile data
• Collaborate with clients to identify opportunities, resolve blockers, and align priorities
• Lead team processes, handle conflicts, and ensure efficient execution of tasks and assignments
• Maintain strong customer relationships and regularly review team impact and accreditation plans
• Produce weekly reports and keep documentation up to date
• Foster a positive team environment/atmosphere and actively resolve conflicts