Role: NOC Technician
Asegúrese de presentar su candidatura con toda la información solicitada, tal como se expone en la descripción del puesto a continuación.
Location: Remote
Type: Permanent
Mode: Remote
Experience and specialisation (7–10 years)
- Experience as a NOC technician with knowledge of 2G, 3G, 4G and 5G RAN
- Experience with Nokia and Ericsson radio equipment for the aforementioned technologies
- Experience with Tier 1 operators in Spain
- Extensive experience in N1 Technical Support, with extensive experience in RAN network management.
- Solid knowledge of Telefónica’s support processes in the field of Mobile RAN Access.
- Knowledge of RAN protocols, equipment, functionalities, etc.
- Ability to analyse, troubleshoot and propose solutions.
Responsibilities
- Management of N1 incidents, diagnostics, customer complaints and execution of BTPs.
- Proposing corrective actions for recurring issues.
- Management of the NOC team and ability to analyse quality
Tools
- Systems for receiving activity and tasks, incident management and BTPs: iGRI
- Network Element Management Systems: those specific to the relevant RAN manufacturers. xugodme
- Network and Fault Management Systems: OMEGA, INFOVISTA, GRAFANA.
- Case escalation: iGRI, CEX.