CRM, Customer Success & Marketing Automation Associate – Mautic Specialist
This hybrid role combines deep hands-on expertise with Mautic, multichannel Campaigns, and Customer Success coordination across clients, internal teams, and the CEO. You will serve as both the technical marketing operator ensuring smooth campaign operations and the primary contact for delivering ongoing value through our managed deliverability and ESP offerings.
Key ResponsibilitiesTechnical Operations & Analytics
* Manage the Mautic platform—including installations, upgrades, plugins, and security.
* Audit and optimize server cronjobs via SSH in collaboration with DevOps.
* Handle messaging triggers and consumer workers.
* Query engagement data using Amazon Athena (SQL) to validate KPIs and generate insights.
* Monitor email deliverability using tools like InboxTracker, Litmus, and MXToolBox.
Percentage focus: 95%.
* Integrate Mautic with client websites, e-commerce platforms, CDP, BI, and ad platforms via API/Webhooks.
Customer Success & Coordination
* Serve as the primary success contact for assigned accounts, managing meetings, requirements, tickets, and SLAs.
* Coordinate hand-offs between development teams, the CEO, project managers, and clients, ensuring clarity on expectations and timelines.
* Present weekly performance reports highlighting growth metrics and next steps.
* Collect feedback and translate into actionable backlog items or optimization ideas.
Project Prioritization & Growth
* Collaborate with the CEO to prioritize JIRA boards for maximum ROI.
* Conduct experiments such as subject-line testing and segment rollouts to measure impact.
* Identify and scope new customer opportunities fitting our email volume profile.
* Required skills include 2–4 years in CRM/Marketing Automation, with at least 1 year as primary Mautic owner.
* Proficiency in SQL (Amazon Athena), Linux CLI, and familiarity with AI tools like ChatGPT or Copilot.
* Ability to explain technical concepts to non-technical stakeholders.
* Strong project management skills and a mindset of continuous improvement.
* Familiarity with AI tools for rapid content creation and queries.
* Bonus skills: experience with Optimove, Bird.com, Klaviyo, Braze, or Iterable.
* Alignment with Amazon Leadership Principles preferred.
Technology Stack
Includes LayerTechESP, Mautic v5.2.3+, SparkPost, Amazon SES, qMail, AWS S3, Athena, Tableau, InfraAWS, Contabo, Airflow, Ubuntu 22, CloudWatch, Bitbucket/GitHub, and tools like InboxTracker, Litmus, MXToolBox, HetrixTools, EmailOnAcid, ChatGPT, and other LLMs.
What We Offer
* Remote-first work with CET±4h schedule flexibility.
* Full-time or part-time roles with competitive salary, performance bonuses, and potential stock options.
* Impact on brands sending over 10 million emails monthly.
* Opportunities for accelerated learning in deliverability, data, CS, and AI-driven content.
* Being part of a team that values sanity and shareholder value.
Success Milestones (30/60/90 Days)
Goals include setting up new sending domains, managing customer success for key clients, and autonomously managing multiple clients with minimal oversight.
Application Instructions
* Submit a short video (≤3 min) demonstrating a Mautic or Athena success you led.
* Provide an Athena query example for bounced emails in 24 hours.
* Share a snippet of cron job improvements you've made.
* Send your email application; if suitable, we'll arrange a Google Meet interview.
About Data Innovation
We help organizations boost margins, traffic, revenue, and activations while reducing costs through our custom ESP stack and advanced analytics. Our clients include Nestlé, Brown-Forman, Tradedoubler, and various agencies and startups. We are a small, high-ownership team working directly with the CEO to develop new projects and delight customers.
Note: The job posting indicates the role is still active, as no expiration phrases are present.
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