Orquest was born from a conviction: in retail, every interaction counts. A fundamental part of the in-store experience is people - both customers and employees - and our software is created precisely to synchronize both. We put AI and machine learning at the service of stores so they always have the right employee, in the right place, at the right time.
We are growing and are looking for a Technical Account Manager (TAM) to help us land this mission with every client, ensuring that our customers maximize product value through effective configurations, integrations, and technical enablement.
✨ How you will make a difference
As a key technical partner during the customer adoption phase, you will drive technical initiatives aligned with the customer's strategy:
* Technical Lead: You will serve as the main technical point of contact during the adoption phase for a defined portfolio of customers within a specific region or industry vertical.
* Hands-on Setup & Integration: You will support customers with product configuration, customization, and best-practice implementation. You will also guide and assist with integrations, including APIs, third-party systems, and data flows.
* Business to Tech Translation: You will translate business requirements into scalable technical solutions.
* Strategic Collaboration: You will collaborate with the CSMs to execute the customer success plan and drive measurable outcomes.
* Proactive Optimization: You will provide proactive technical recommendations to improve adoption and value realization. You will also troubleshoot complex technical issues and identify optimization opportunities.
What we are looking for
We are looking for a proactive, ownership-driven professional with strong analytical skills who is eager to grow within a collaborative team:
* Experience: You have 2+ years of experience in a Technical Account Management, Solutions Engineering, Implementation, or similar customer-facing technical role, preferably within a SaaS environment.
* Technical Expertise: You have a strong understanding of SaaS platforms, REST APIs, integrations, data mapping, and foundational knowledge of databases and system architecture.
* Analytical Troubleshooting: You have the ability to troubleshoot technical issues in a structured and analytical manner. You can also clearly communicate complex technical concepts to technical and non-technical stakeholders.
* Consultative Approach: You have a proven ability to translate business objectives into actionable technical plans, focusing on adoption and value realization.
* Enablement & Documentation: You have hands-on experience managing complex product configurations and supporting system integrations. Furthermore, you have experience creating, maintaining, or contributing to technical documentation to support customer adoption.
* Languages: Fluency in English and Spanish is a must. Do you also speak Portuguese or Arabic ? That’s a huge plus for us!
What we offer
✨ A key role in a fast-growing international SaaS company
A diverse, global team and collaborative culture
Real ownership and autonomy to drive impact
Beyond the Salary:
* Comprehensive Medical Insurance.
* OpenUp platform for your mental well-being.
* Cobee for flexible compensation (meals, transport, etc.).
* Language classes to keep you growing.
* A flexible work model (Hybrid: Madrid and surrounding areas).
Ready to be the technical bridge between AI and our customers? Let’s build the future of retail together!