Senior Software Engineer (Customer Service)
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About Exoticca
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long‑distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best‑value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward‑thinking travel company of our generation.
What are we proposing?
We are looking for a Senior Software Engineer who is first and foremost a problem solver. Someone who uses engineering — across backend, frontend, data, infrastructure, and AI — as a toolbox to solve real customer and business problems.
This role sits at the heart of our Customer Service optimization team, where we build proactive and reactive solutions that improve the customer experience at scale. Our goal is to solve customer problems before they even arise, and when customers do reach out, to automate and simplify interactions through AI‑powered self‑service.
Technology choices matter, but impact matters more. You'll work across PHP, C#, React, React Native and modern AI tooling, choosing the right approach for each problem rather than being constrained by a single stack.
Why Join Us
Real, meaningful problems that directly impact customer experience
Freedom to choose the right tool for the problem, including AI
A team that values initiative, ownership, and impact over titles and silos
Scale‑up challenges with room to influence architecture, product, and ways of working
If you're looking for challenging problems, autonomy, and growth — welcome!
Responsibilities
Proactive Customer Experience:
Build features that anticipate customer needs and remove friction before questions arise
Make critical information (e.G. flight details, trip changes, add‑on excursions) clear, timely, and accessible across app, web, and communication channels
Design systems that reduce uncertainty and increase trust through smart automation and clear user experience
Reactive & AI‑Driven Automation:
Help design and build AI‑powered chatbots and voicebots to maximize self‑service and reduce manual support
Automate inbound and outbound customer communication related to trip changes (flights, hotels, schedules)
Apply AI pragmatically to classify, route, resolve, or fully automate customer interactions
Product & Data‑Oriented Engineering:
Work closely with the whole team to refine problems before writing code
Use data to validate assumptions, measure impact, and continuously improve solutions
Actively participate in shaping product decisions, not just implementing tickets
What you will do
Solve complex customer and operational problems using end‑to‑end engineering thinking
Design, build, and iterate on systems spanning backend, frontend and AI components
Proactively refine tasks, suggest better solutions, and challenge assumptions when needed
Collaborate with Product, Data, and Customer Service teams to deliver measurable outcomes
Use AI tools daily to accelerate development, improve quality, and explore better solutions
Maintain high standards of code quality, reliability, and scalability while moving fast
Requirements
Strong problem‑solving mindset — you enjoy ambiguous problems and figuring out the best path forward
Highly effective use of AI in daily work (coding, debugging, designing, analyzing, automating)
Product‑oriented thinking: you care about why you're building something, not just how
Comfort working across multiple technologies and learning new ones as needed
Solid knowledge of RESTful API design, development, and integration best practices
Experience working with event‑driven architectures (EDA) and message‑based communication between services
Familiarity with Domain‑Driven Design (DDD) and clean architecture principles
Working knowledge of CI/CD pipelines and version control best practices using Git (GitHub Actions or similar)
Strong emphasis on testing (unit, integration) and commitment to code quality, scalability, and maintainability
Familiarity with observability practices — including logging, monitoring, and tracing — to ensure visibility and reliability across distributed services
Excellent collaboration and communication skills to work effectively within cross‑functional teams.
We don't expect you to know everything, but experience in some of the following is important:
Backend: PHP and/or C# (or equivalent experience)
Frontend: React, React Native
APIs, integrations, and system design
AI tools, LLMs, automation workflows
Data‑informed decision making
Proven ability to design and integrate RESTful APIs with attention to performance and reliability
Knowledge of testing practices (unit and integration) and a strong focus on code quality
Familiarity with observability principles, including logging, monitoring, and tracing in distributed systems
Benefits
Competitive compensation package, in line with job responsibilities and experience
Flexible compensation on transportation and food with Cobee also in our private health insurance
Flexible working schedule, just make sure you meet your monthly goals!
100% Remote working within Spain
Permanent contract from the start
Travel with Exoticca at reduced prices !!!
Referral bonus, if you bring people as talented as you can earn a very nice bonus!
And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization where teamwork, drive, commitment, resilience and being customer‑centric are the core values
Exoticca is an equal opportunity employer. xhfqzwm Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.
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