Overview
As a Team Lead you will be responsible for shift execution and team supervision and engagement in your area of the Fulfillment Centre. You will work with your manager and line operators to ensure the assigned department performs in line with the plan and meets customer expectations. A core part of your responsibilities is to ensure the team fulfills customer orders efficiently while adhering to safety and quality guidelines, creating an engaging working atmosphere, addressing barriers faced by line operators, and adjusting the shift plan for last-minute changes. The right candidate will demonstrate ownership, lead by example in safety and quality, and develop subject matter expertise on all operations processes in their assigned department.
Key responsibilities
* Create and cultivate a safety culture by identifying safety opportunities across your work area
* Ensure that customer orders are fulfilled per quality guidelines
* Continuously provide critical shift-related information to frontline management and operators
* Adjust labor allocation within the assigned department throughout the shift per the latest plan
* Drive proactive actions as communicated by manager to remove barriers impacting shift performance
* Engage with support functions and/or other departments to address common issues or needs in key areas of performance (e.G., process area readiness, 5S, safety, training)
* Support customers\ ' order fulfillment by working directly and regularly on operations tasks within the department
* Deliver coaching and feedback to line operators related to productivity, quality, and safe behaviors
* Develop subject matter expertise on all operations processes in the assigned department
Basic Qualifications
* 1+ years of Microsoft Office products and applications experience
* High school or equivalent
* Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
* Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
* Work 40 hours/week, and overtime as required
Preferred Qualifications
* 1+ years of Microsoft Office products and applications experience
* High school or equivalent
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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