Golf Operations Manager - Spain. Closes 25 April
Colt Mackenzie McNair (CMM) is collaborating with La Cala Resort in the search for a Golf Operations Manager.
Under the supervision of the Director of Golf, the Golf Operations Manager will be responsible for coordinating, managing and organizing the operations of the upcoming reopening of the La Cala Golf Academy, the 9-hole Par 3 course, the Driving Range and the Retail and F&B areas.
Key Responsibilities :
* Proactively plan, organize and coordinate Golf Academy operations, including lesson schedules, Retail & F&B areas, as well as the management of the Par 3 course and Driving Range.
* Ensure exceptional customer service.
* Oversee and develop policies, procedures, controls, and fee structures to ensure the protection of assets, inventories, and resources.
* Manage, together with the Golf Director, the store, including the purchase of products, the control of stock levels, discounts and promotions.
* Supervise personnel and equipment maintenance in the Driving Range.
* Address complaints and resolve problems immediately.
* Achieve KPIs in service, standards and finance.
* Work closely with the Director of Golf to develop and implement an effective sales and marketing strategy, aligned with the expectations and needs of different customer groups.
* Collaborate in the organization of corporate, promotional, sales and marketing events, ensuring their correct structuring, coordination, communication and execution.
Requirements :
* Strong organizational, planning, and prioritization skills.
* Excellent customer service, with friendly and close treatment.
* Golf knowledge.
* Proactive person, with initiative to promote and carry out marketing actions.
* Good communication skills, both verbal and written.
* Experience in leadership and strategic planning.
* Experience in successful team management.
* Fluent command of English and Spanish is essential.
The closing date for applications is 25th April 2025
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