JOIN THE FURLA FAMILY @ LA ROCA VILLAGE! KEY ACCOUNTABILITIES
* Assist and support in managing daily operations: sales, administration, customer service, merchandising and communication
* Maximize contribution by helping to achieve budget sales and controlling costs
* Assist with Staff selection, training, HR management and administrative issues
* Develop and motivate the team in order to achieve highest possible levels of customer service and performance.
* Have a focus on sales and key performance indicators of the store results by ensuring a professional handling of our customers’ needs
* Manage customer experience, queries and complaints in a timely and efficient manner. Ensure that customer service standards are adhered to and business opportunities are maximized.
* Manage store presentation including cleanliness, visual display and merchandising so it is reflective of the brand.
* Reach targets and respect the priority of all activities assigned by the Store Manager in relation to store’s image, performance and profitability
KEY REQUIREMENTS
* Smart, intelligent, fun, goal orientated, and driven by integrity
* Excellent in Spanish and English
* Retail Leadership experience in a vertically integrated company
* Knowledge of the Markets is an asset
* Hands On mindset
* Self-starter
* Accessories experience is an important plus
* Results-oriented and process driven, with high expectations of self and team
* Exceptional written and verbal communication skills
* Encourage an open, honest and positive team environment
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