Job Profile
Deputy Boutique Manager
Location
TAG Heuer – Las Rozas Village, Calle Juan Ramón Jiménez, 3, 28232 Las Rozas, Madrid, España
About the Company
At TAG Heuer and as a member of LVMH Watches & Jewellery division, you will have the opportunity to work with some of the most iconic luxury timepieces in the world and play a key role in crafting an unforgettable experience for our clients. You will have access to exclusive training and development opportunities to empower you and feed a curiosity and growth mindset. We encourage people of all backgrounds and abilities to apply. TAG Heuer is committed to equal opportunities, we foster and embrace diversity and inclusion within our teams. LVMH offers and supports a variety of Employee Resource Groups including but not limited to: EllesVMH and LVMHPride. We promote and encourage building a community within your workplace, and with that a safe space for all.
Main Missions
- Performance-Driven Sales Expert Plays an active role on the sales floor, increasing boutique sales and achieving the objectives. Analyzes the store’s retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales…) and identifies business opportunities, establishing 360° action plans to tackle them. Stays updated on the watch industry and local market competitive environment.
- Team Leader Supports the boutique manager in setting individual and collective objectives, following performance, and realizing reviews of the team members. Shadows and supports team members on the floor, provides immediate feedback, develops them in their current roles. Ensures team motivation and cohesion while promoting a positive, inclusive and supportive work environment. Supports the process of identifying and hiring new team members.
- Tag Heuer Ambassador Ensures an outstanding service is offered to all visitors in store. Embodies the Tag Heuer brand values and acts as a passionate brand ambassador in and outside the boutique, especially at events. Ensures that grooming, attitudes, and visual merchandising meet luxury standards and internal guidelines. Proactively networks and connects with local people of influence.
- Client Development Specialist Leads the team to develop long-term relationships with clients. Supports the boutique manager in setting and following collective and individual clienteling objectives (number of outreaches, appointments, sales from appointments…). Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business. Supports the planning of events in line with brand strategy and guidelines, coordination of all stakeholders and assessment of ROI.
- Operations Excellence Supervisor Oversees boutique operational processes front and back, in line with internal guidelines: inventory, cash, security, store opening and closing, etc. Ensures compliance with internal control policy, supervises store expenses and maintenance.
Qualifications
Profile required: Management experience in a luxury retail environment, creative business driver, results-oriented, excellent interpersonal, communication and presentation skills, inspirational leader able to coach and develop a high-performing team, client-centric mindset focused on recruiting new clients and growing the active client base, agile manager able to multi-task in a fast-paced environment and work in various roles depending on business needs. Languages: Native or fluent in Spanish, fluent in English.
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