Job Title:
Ecommerce Manager
About This Role
We are seeking a seasoned Ecommerce Manager to lead our digital revenue streams and customer lifetime value. As the ultimate owner of our digital strategy, you will drive growth, trust, and unparalleled customer satisfaction.
Responsibilities
- Strategic Leadership: Define, own, and execute the end-to-end ecommerce strategy across all storefronts, focusing on revenue targets, margin health, and sustainable growth.
- Team & Talent Management: Lead, mentor, and scale the combined team, including: 3 ecommerce assistants, seo manager, ux/ui specialist, and crm manager. Foster a collaborative, high-performance, and customer-centric culture.
- Digital Channel Optimization: Oversee the entire customer journey, ensuring seamless integration between marketing (acquisition), ecommerce operations (conversion), and customer service (retention).
- Drive Continuous Improvement: Based on data analysis, improve the website experience (ux/ui), site performance, and conversion rate optimization (cro).
- Data-Driven Decision Making: Define and monitor high-level kpis (e.G., overall revenue, site conversion rate, nps, aov, rpu) and translate performance insights into actionable strategies for each sub-team.
- Operational Excellence: Work closely with warehouse and workshop teams to ensure inventory accuracy, fulfillment speed, and service quality meet premium standards.
Requirements
- Several years of experience managing significant ecommerce p&l; and leading teams that span multiple functions (e.G., merchandising, marketing, support).
- Deep operational knowledge of major ecommerce platforms (e.G., shopify plus, magento, or similar) and experience leveraging advanced marketing platforms (klaviyo, etc.) and helpdesks (hubspot, etc.).
- Able to craft a 3-year vision while also diving into weekly performance metrics to guide your team on immediate actions.
- Strong project management skills, with the ability to manage multiple projects simultaneously.
What We Offer:
We combine expert curation, tight community connection, and high-quality gear with personalized service.
eCommerce Manager Responsibilities Summary:
This role requires a strategic leader who can oversee the entire customer journey, optimize digital channels, and drive continuous improvement. The idóneo candidate has several years of experience in ecommerce management, deep operational knowledge of major ecommerce platforms, and strong project management skills.