Omega CRM Consulting is seeking a Business Analyst / Project Manager to collaborate with a top 15 global pharmaceutical company.
Responsibilities:
* Optimize service operations processes and supporting systems to reduce workload, enhance reporting/forecasting transparency, and track SLAs.
* Manage project scope, timelines, and communications as a project manager.
* Work with service owners, product owners, and delivery units to identify project requirements and ensure objectives are met.
* Manage operational tasks for Service Ops Platforms.
* Support daily operations of the Service Ops Platforms.
* Assist in onboarding and training of Production Partners.
Experience:
* In Project Management and Business Analyst roles within the IT sector.
* With service operations processes, global and customer-centric scenarios, process mapping, and requirements gathering.
* Experience with service operation tools like JIRA and ServiceNow.
* Excellent Excel skills.
* Experience working in SCRUM environments.
* Strong analytical and problem-solving skills.
* LMS platform experience is a plus.
What We Offer:
* Permanent contract.
* Flexible schedule to balance professional and personal life.
* Training and certifications from our main partners.
* Home office options.
* Flexible benefits (public transport tickets, meal vouchers, etc.).
* Health insurance.
* Our commitment to societal betterment through Omega in Action programs.
About Us:
We are a digital global company focused on accelerating the business experience through technology and data, offering 360 solutions for business transformation in fields like Customer Services, eCommerce, Analytics, and Marketing. We serve various industries including Retail, Life Sciences, Manufacturing, Education, NonProfit, and NGOs. As one of the top Salesforce partners in Europe, our diverse team of over 530 professionals from 24 nationalities is dedicated to innovation, knowledge, and employee well-being. We value talent, flexibility, commitment, and innovation, fostering a collaborative and supportive culture.
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