About Us
devicenow offers Device as a Service for workplace IT hardware on a global scale. We revolutionize the Device as a Service industry – the only thing missing is you!
Job ID 19123
Location: Barcelona, Spain, Hybrid
Contract: Permanent, full-time
At devicenow, we believe that people create the essence of a company, shaping its culture with every interaction, idea, and shared experience. We are searching for talented individuals who can bring a blend of passion and expertise to our team and help us shape the future of devicenow. Join us to become a part of an ambitious team of change‑makers and build a fulfilling career with us.
In this job advertisement, the masculine form is used throughout. In accordance with the General Act on Equal Treatment, these designations are not to be regarded as gender‑specific.
Your role in the team
As a Service Delivery Manager / Project Manager, you act as the primary operational contact for our customers. You oversee service delivery processes to ensure efficiency, quality, and cost-effectiveness while maintaining strong and long‑term customer relationships.
Your Responsibilities
* Act as the main operational contact for all project‑related topics and customer inquiries
* Monitor and evaluate service delivery performance to ensure efficient and cost‑effective operations
* Identify optimization opportunities and initiate improvements in processes and services
* Manage customer expectations during project transitions and ensure a smooth transition into Business As Usual operations
* Collaborate with internal teams to resolve operational challenges and continuously improve service delivery
* Prepare regular reports on service performance metrics and customer feedback
* Provide guidance and support to customers throughout their service lifecycle
What We Expect From You
* Excellent verbal and written communication skills in English
* Strong project management skills, including planning, execution, and monitoring with a focus on quality and deadlines
* Proactive mindset with the ability to identify operational issues and implement effective solutions
* Customer‑oriented approach with the ability to build strong relationships and ensure high service quality
* German and/or Spanish language skills are a strong advantage
What Devicenow Can Offer You
* Be part of a rapidly expanding industry and take advantage of unique career opportunities.
* Investment in your development through comprehensive onboarding, training, and career advancement opportunities.
* Flexible hybrid working model—work from home or office, and visit our offices around the world.
* Enjoy a competitive salary package.
* Supplementary health insurance.
* Access to EdenRed benefit.
* Urbansportsclub membership.
* Modern office in a central downtown location.
* Top‑of‑the‑line IT equipment, including Apple Business Phones and curved monitors.
* Regular team and company social events.
* A dynamic, supportive, and international team environment that values growth and collaboration.
Apply now!
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