Job Title: Business Analyst / Project Manager
We are seeking a skilled Business Analyst/Project Manager to collaborate with a top global pharmaceutical company.
Key Responsibilities:
* Manage the project scope, timelines, and communications as a project manager.
* Work with service owners, product owners, and the delivery unit as a business analyst to identify requirements and ensure the project meets its desired objectives.
* Oversee operational tasks for Service Ops Platforms.
* Support day-to-day operations of Service Ops Platforms.
* Assist in onboarding and training production partners.
Requirements:
* Experience in project management and business analysis roles in the IT sector.
* Familiarity with service operations processes, including process mapping and requirements gathering.
* Knowledge of service operation tools, specifically JIRA and ServiceNow.
* Excellent Excel skills.
* Experience in SCRUM environments.
* Strong analytical and problem-solving skills.
What We Offer:
* Permanent contract.
* Flexible schedule to balance work and personal life.
* Ongoing training and certifications to improve skills.
* Home office flexibility.
* Competitive compensation package.
* Health insurance.
About Us:
Omega CRM, a Merkle Company, is a global digital agency accelerating Business Experience (BX) through customer-centric solutions, technology, and data – enhanced by AI.
We form the largest Customer Experience Management (CXM) agency in Spain, offering end-to-end solutions integrating media, creativity, content, technology, and strategy to drive business impact.
With 23+ years of experience, a diverse team, and numerous certifications, we're a recognised leader in the Salesforce ecosystem in Spain.
We serve key industries, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is our core value, with a rating of 4.9/5 and awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people, guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation.