Pet Professional Customer Service Representatives play a crucial role in delivering service excellence. They assist B2B customers (veterinarians, breeders, pet shops) with order placement and provide complete support for all types of inquiries. They execute operational tasks throughout the order-to-cash process in the most lean and efficient way possible, actively contributing to the achievement of Royal Canin's objectives.
Order Management via EDI, Web shops, Mail, CRM and Phone;
Customer support activities like track and trace, questions, order management, web shop support, 3PL communication;
Customer Service calls (inbound and outbound), with the purpose to increasing customer service experience and sales;
Update relevant information in CRM and thus provide the Sales Representatives with information from clients that allows them to define and develop the necessary actions to achieve sales objectives;
3-5 years of experience in a similar position with a very strong customer service focus.
~ Fluency in Spanish and English is a must, Portuguese or Italian are a plus.
~ Strong Microsoft Office skills (especially Excel), familiarity with 1NAV and Salesforce.
~ Best-in-class learning and development support from day one, including access to our in-house Mars University.
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.