The Operations Team Lead (L5) is responsible for leading and managing a team of 5 operations personnel across multiple sites. This position oversees the day-to-day operations, coordinates cross-functional initiatives, and ensures operational excellence and efficiency. The Team Lead serves as the key point of contact for their team and partners closely with other department leads.
Key Responsibilities:
Manage and oversee a team of 5 operations staff located across 2 different sites
Develop and implement operational strategies, policies, and procedures to drive continuous improvement
Monitor team performance, set goals, and provide coaching and mentorship to drive professional development
Coordinate cross-functional projects and initiatives involving the operations team
Identify and resolve operational issues, bottlenecks, and process inefficiencies
Analyze metrics and KPIs to identify opportunities for optimization and make data-driven decisions
Collaborate with other department leads to ensure alignment and integration of operations
Communicate progress, challenges, and recommendations to senior management
Foster a positive, productive, and engaged team culture
Key job responsibilities
Qualifications:
5+ years of experience in an operations leadership role
Bachelor's degree in Business, Operations Management, or a related field
Proven experience managing and developing high-performing teams
Strong problem-solving, critical thinking, and decision-making skills
Excellent verbal and written communication abilities
Proficient in data analysis and process improvement methodologies
Experience working in a dynamic, cross-functional environment
Ability to thrive in a fast-paced, deadline-driven environment
About the team
A Day in the Life of an Operations Team Lead (L5)
Throughout the day, the Operations Team Lead stays agile, responds to urgent issues, and maintains regular communication with the team and cross-functional partners. The role requires a balance of strategic planning, hands-on management, and effective collaboration to ensure seamless operations across multiple sites.
BASIC QUALIFICATIONS
- Bachelor's degree
- 2+ years of team management experience
- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level
- English proficiency: Advanced (written and spoken)
PREFERRED QUALIFICATIONS
- Experience implementing repeatable processes and driving automation or standardization
- Experience in data mining, data management, reporting, and SQL queries
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