Position
Client Service Officer - EDB Valencia
Location
Valencia
Employment Type
Full Time Permanent
Working Conditions
This role requires a full 5‐day in‐office working week, promoting a collaborative and engaging workplace atmosphere.
Job Description
Do you have experience managing client relationships, ensuring service excellence, and are you looking for a new opportunity in Valencia? Apex Group is seeking a flexible, full‐time Client Service Officer. The role reports to a team leader in Valencia and ultimately to the Head of CSM Luxembourg. The role comes with an attractive salary and benefits package.
As a Client Service Officer, you will own a portfolio of clients with responsibility for ensuring delivery of best‐in‐class service and strive to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization.
General description of the job
Maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
Coordinate onboarding of new clients and ensure smooth transitions.
Analyze client feedback and implement service improvements.
Collaborate with internal departments (e.g. Onboarding, Finance, Depositary, Custody, etc.) to resolve client issues.
Monitor team performance and implement strategies for continuous improvement.
Work collaboratively with key stakeholders, internally/externally, to effectively resolve client issues/escalations.
Analyze and interpret client data to identify trends, collaborating with other members of the client service team and broader Apex Group client facing units.
Ensure timely and accurate documentation of client interactions and service delivery.
Oversee the preparation of client reports, presentations, and service reviews.
Maintain compliance with internal policies and external regulations.
Skills / Experience
Proficient in English business language skills, both written and oral.
2+ years of experience in client service or account management.
Strong interpersonal and communication skills.
Proficiency in Microsoft Office Suite and reporting tools.
Excellent organizational and multitasking abilities.
What you will get in return
A genuinely unique opportunity to be part of an expanding large global business.
Competitive remuneration commensurate with skills and experience.
Training and development opportunities.
Additional information
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio‐economic status, responsibilities for dependants, physical or mental disability. Any hiring decision is made on the basis of skills, qualifications and experiences.
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.
Disclaimer
Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
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