P We are looking for a b Customer Assurance Support Specialist /b to join our team in b León /b. /p p If you are b passionate about technology /b, thrive in high-demand environments, and enjoy working collaboratively while maintaining direct b contact with clients /b, we’d love to hear from you. /p pb What the role involves: /b /pulli Create and maintain technical documentation: user guides, installation manuals, troubleshooting procedures, FAQs, etc. /lili Develop and maintain dashboards and reports using Power BI or similar tools to track KPIs and solution performance. /lili Manage tasks, bugs, and technical escalations using JIRA, including tracking and prioritization. /lili Interact directly with clients for beta software activation, functional demonstrations, and pre-sales support. /lili Coordinate with development teams to resolve technical issues and ensure high-quality solutions. /lili Contribute to the continuous improvement of support and documentation processes. /lili Collaborate with cross-functional teams to ensure a seamless and professional customer experience. /li /ul pb What you will need to succeed: /b /pulli Strong teamwork and collaboration skills. /lili Experience communicating with clients via email and video calls. /lili Exceptional communication skills in English (written and spoken). /lili Proactive and adaptable in demanding work environments. /lili Strong analytical and synthesis abilities. /lili Knowledge of Latex or DesignJet printing technologies. /lili Advanced proficiency with productivity tools (Outlook, Excel, PowerPoint, Word). /lili Proficient in project and technical support management tools, especially Atlassian JIRA. /lili Experience creating dashboards and analyzing data with Power BI or similar tools. /lili Familiarity with software deployment environments and version control. /lili Ability to understand technical software flows and translate them into clear, helpful documentation. /li /ul pb Position details: /b /pp Location: León, Spain. /pp Schedule: Monday to Friday, 9:00 AM – 6:00 PM (3 days a week in the office). /p pb Social benefits: /b /pulli Flexible schedule. /lili Restaurant Ticket. /lili Health insurance. /lili Annual performance bonus. /lili And much more! /li /ul p Find out more about b our culture and daily life at HP SCDS /b on our social networks: /p p We look forward to your application. b Join us! /b /p